---
sourceDocument: Australia Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/release-notes

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Customer Contracts and Entitlements release notes

# Customer Contracts and Entitlements release notes {#ariaid-title1}

Release version: Australia  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The ServiceNow®
Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Australia release.

## About Customer Contracts and Entitlements {#customer-contracts-entitlement-rn__customer-contracts-entitlement-rn-highlights}

* Support derived priced products in Contracts and Entitlements workflows.
* Support contract consolidation and merge operations.
* Support hierarchical list view for contract lines in customer contracts.
* Enhance contract renewal performance with asynchronous processing.
{#customer-contracts-entitlement-rn__ul_k5m_bnh_13c}

See [Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&version=australia&pubname=australia-order-management&ft:locale=en-US) for more information.{#customer-contracts-entitlement-rn__customer-contracts-entitlement-rn-highlights-2}

## Activation and other requirements

Important:  
Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the Activation information section of these release notes.

Activation information

:   Customer Contracts and Entitlements is a ServiceNow AI Platform feature that is available with activation of the (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&version=australia&pubname=australia-customer-service-management&ft:locale=en-US).{#customer-contracts-entitlement-rn__customer-contracts-entitlement-rn-activation-1}

## Australia {#ariaid-title2}

The ServiceNow®
Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Australia release.

### What's new {#customer-contracts-entitlement-rn-release__customer-contracts-entitlement-rn-new-features}

[Derived priced products](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&version=australia&pubname=australia-order-management&ft:locale=en-US)
:   Reflects dynamically calculated prices, ensuring consistency with underlying pricing logic and improving accuracy across contract‑driven workflows.

[Contracts consolidation](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Enables users to merge multiple customer contract lines into a single consolidated renewed quote line. Users can also merge two renewal quotes for two different contracts into a single renewal quote. This capability will
    improve operational efficiency across multiple renewal by eliminating reducing duplication.

[Contracts hierarchical list](https://www.servicenow.com/docs/access?context=using-post-sales-support&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Enable agents to view contract lines under a customer contract record as a collapsible hierarchical list. This makes it easier to apply workflows at the appropriate root level and navigate complex product offering
    hierarchies.

[Contract renewal performance improvements](https://www.servicenow.com/docs/access?context=cce-renew-service-contract-line&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Reduce processing time for large-scale renewals by enabling asynchronous processing for contract renewal workflows across quotes, orders, and opportunities.

[Early renewal and termination of ramped contract lines](https://www.servicenow.com/docs/access?context=using-customer-cnt-ent-wf&version=australia&pubname=australia-customer-service-management&ft:locale=en-US)
:   Enables users to process early renewals and early terminations on contract lines that have ramps.
{#customer-contracts-entitlement-rn-release__customer-contracts-entitlement-rn-new-features-1}