ServiceNow Vault release notes
Summarize
Summary of ServiceNow Vault Release Notes - Australia Release
The ServiceNow Vault application delivers comprehensive data security tools designed to protect sensitive information throughout its entire lifecycle from unauthorized access, corruption, or theft. The Australia release includes significant enhancements that simplify deployment, improve security posture, and introduce AI-driven monitoring capabilities.
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Key Features
- Vault Suite (Australia Patch 3): Automates installation of the full set of paid Vault capabilities—Vault Console, Field Encryption, Zero Trust Access, Log Export Service, Code Signing Enterprise, and Cloud Encryption—on entitled instances, eliminating manual plugin setup.
- Default Log Export Service Configuration: Preconfigured topics and curated sources enable automatic export of security and audit logs from instances with Vault subscriptions, activated easily from Vault Console (requires Log Export Service version 3.5.0+).
- Ask Now Assist Enhancements (Australia Patch 1): Provides guided setup and agentic workflows to autonomously identify, classify, and protect sensitive data in custom applications. Includes workflows to propose data classifications, configure Access Observer settings, summarize access logs, and encrypt specific fields with secure role-based access.
- AI Insights (Early Availability): Offers sensitive data monitoring within the Vault console dashboard by identifying unprotected sensitive data and user interactions with such data. This helps prioritize protection efforts efficiently.
- Guided Setup for Custom Applications: Facilitates quick autoclassification and protection of sensitive data within customer-specific applications using Vault capabilities.
Activation and Upgrade Information
ServiceNow Vault and its components—Data Discovery, Data Privacy, Zero Trust Access, Field Encryption, Code Signing, and Log Export Service—can be installed or upgraded via the ServiceNow Store. Vault Console, Now Assist for Vault, and Vault Suite must be requested from the store to activate full functionality.
Related Applications and Features
- Data Discovery: Scans for sensitive data patterns for review and classification.
- Data Classification: Organizes data into manageable classes for protection.
- Data Anonymization: Removes sensitive information while preserving data patterns, useful for development or compliance (e.g., right to be forgotten).
- Encryption: Protects sensitive data while allowing authorized access.
- Zero Trust Access (ZTA): Implements continuous real-time authentication on classified sensitive data.
Practical Benefits for ServiceNow Customers
These enhancements enable customers to deploy a full suite of data security tools quickly and efficiently, improve monitoring and protection of sensitive data in both standard and custom applications, and leverage AI-driven insights to proactively manage data security risks. The simplified activation and guided workflows reduce the complexity of securing data, helping organizations strengthen their security posture and compliance efforts effectively.
The ServiceNow® Vault application provides a set of data security tools that protect sensitive information from unauthorized access, corruption, or theft throughout its entire life cycle. ServiceNow Vault was enhanced and updated in the Australia release.
ServiceNow Vault highlights for the Australia release
- Receive the full value of your ServiceNow Vault subscription with the new Vault Suite, which installs the complete set of paid ServiceNow Vault capabilities, including Vault Console, Field Encryption, Zero Trust Access, Log Export Service, and Cloud Encryption, on entitled instances.
- Begin exporting security and audit logs from your instance by default with a preconfigured Log Export Service topic and curated log sources.
- Enhance your security posture by securing the data in your custom applications with Ask Now Assist.
- Surface sensitive data access by users automatically by leveraging Now Assist to configure, audit, and summarize your Access Observer logs.
- Identify potential threats and data leaks using the new AI Insights section within the ServiceNow Vault console dashboard.
- Use guided setup to begin autoclassifying sensitive data within your custom applications.
See ServiceNow Vault for more information.
Important information for upgrading ServiceNow Vault to Australia
New in the Australia release
- Australia Patch 3
- Vault Suite
- Deploy the complete ServiceNow Vault offering on your instance with Vault Suite, which automates the installation of all paid ServiceNow Vault capabilities for instances with a ServiceNow Vault subscription. Vault Suite includes Vault Console, Field Encryption, Zero Trust Access (Continuous Authentication, Location, and Session Access), Log Export Service, Code Signing Enterprise, and Cloud Encryption, eliminating the manual plugin setup previously required to access the full set of ServiceNow Vault capabilities.
- Default Log Export Service configuration for Vault
- Begin exporting security and audit logs from your instance with a preconfigured Log Export Service topic and curated log sources, designed for instances with a ServiceNow Vault subscription. Activate the default configuration in a single step from the Vault Console, with no manual setup required. Log Export Service version 3.5.0 or later must be installed on the instance.
- Australia Patch 1
- Guided setup for custom applications
- Use Ask Now Assist to enhance your security posture autonomously by identifying, classifying, and protecting sensitive data in your custom applications.
- Securing custom apps with the Vault agents agentic workflow
- Propose data classifications and available protections for a custom application. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Access Observer configuration agentic workflow
- View, create, deactivate, and delete Access Observer settings for a particular field. The access observer configuration agentic workflow helps you monitor the people and processes that access data on your instance. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Summarize Access Observer logs agentic workflow
- Review and summarize access logs for a specific field, identifying access sources, users, and their roles. For example, you can ask Now Assist to summarize access logs to view users who accessed a field, along with their roles and how they accessed the data. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Field encryption with Vault module agentic workflow
- Encrypt specific fields and configure secure access to users with designated roles using the field encryption with vault module agentic workflow. When you install Now Assist for Vault, this agentic workflow is turned on by default.
- Early availability
- Sensitive data monitoring in AI Insights
- Identify unprotected sensitive data across your configured tables using the AI Insights section in the Vault console dashboard. View users entering sensitive data in unprotected columns and channels, grouped by sensitive data patterns. This information can further be used to prioritize protection efforts.
- Guided setup for custom applications
- Autoclassify and protect the occurrences of sensitive data within your custom applications using guided setup for Vault. This flow helps you to quickly start using Vault capabilities in your own applications.
Activation information
Install Vault Console, Now Assist for Vault and Vault Suite by requesting them from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugin is new in Australia Patch 3:
Vault Suite (com.snc.vault_suite): Automates the deployment of the complete ServiceNow Vault offering, including Vault Console, Field Encryption, Zero Trust Access, Log Export Service, Code Signing Enterprise, and Cloud Encryption, on instances with a ServiceNow Vault subscription.