Purchase Order Management release notes
Summarize
Summary of Purchase Order Management release notes
The ServiceNow® Purchase Order Management application streamlines identifying, tracking, and resolving anomalies in the purchase order (PO) execution process. The Australia release introduces enhancements to automate exception handling, improve data visualization, and support confirmation data, helping buyers manage procurement disruptions more effectively.
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Key Features
- Creation of PO Exceptions from Universal Requests: Buyers can now convert universal requests, generated from ambiguous supplier emails, into purchase order exception records after manual review.
- Create and Assign PO Exception Tasks: Tasks can be created and assigned directly from PO exceptions to operational buyers or collaborators, with progress tracking available from the exception record.
- Enhanced Visualization: The Purchase Order Management landing page includes an expanded "New activity today" section and an improved Exception intelligence tab that displays supplier spend patterns and allows filtering of purchase order lines for quick identification.
- Automated Exception Creation from Supplier Emails: Registered supplier contacts’ emails received in a supplier inbox are automatically converted into PO exceptions or universal requests, improving communication and reducing manual steps.
- Mitigation Strategy Agentic Workflow: The Define PO exception mitigation strategy workflow analyzes delivery gaps and suggests order adjustments with alternative suppliers to resolve exceptions efficiently.
- Support for Purchase Order Confirmation Data: New tables capture supplier acknowledgments and order readiness, enabling visibility into order execution status. (Note: Integration with external systems requires separate setup.)
- Workflow Enhancements: The email-based PO exception creation workflow now recognizes ERP PO and PO line IDs beyond ServiceNow IDs and supports multiple languages (French, Canadian French, German, Japanese, Dutch), enhancing global supplier interactions.
- New Plugin: Now Assist for Purchase Order Management automates exception creation and proposes mitigation strategies, accelerating resolution and maintaining procurement flow.
Activation and Related Applications
Purchase Order Management is available via the ServiceNow Store and requires installation through a request. It integrates with related ServiceNow products such as Now Assist for Source-to-Pay Operations and Supplier Lifecycle Operations to provide unified procurement, supplier collaboration, and AI-driven insights.
The ServiceNow® Purchase Order Management application helps you identify, track, and resolve anomalies or irregularities in the purchase order (PO) execution process. Purchase Order Management was enhanced and updated in the Australia release.
Purchase Order Management highlights for the Australia release
- Support for purchase order confirmation data.
- Enhancements to the automatic purchase order exception creation from email workflow.
- ServiceNow product tiers
- The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets and create your own
Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.
- Create PO exceptions from universal requests during triage.
- Create PO exception tasks and track their progress directly from the PO exception.
- Get relevant data insights with improved visualization of new purchase order exceptions and PO exception workload distribution.
- Convert supplier emails into purchase order exceptions automatically when a registered supplier contact sends emails to a supplier inbox.
- Analyze delivery gaps and view suggested edits to orders with alternative suppliers with the Define purchase order exception mitigation strategy agentic workflow
See Purchase Order Management for more information.
New in the Australia release
- Create purchase order exception from Universal Request
- Enable buyers to convert universal requests that were generated by the Create purchase order exception via email agentic workflow into purchase order exception records. When emails processed by the workflow lack sufficient context to be automatically converted to purchase order exception records, the workflow creates universal request records. After manual review, buyers can turn universal requests into purchase order exception records.
- Create and assign a purchase order exception task
- Create tasks directly from a purchase order exception and assign these tasks to operational buyers or collaborators. Buyers can also track tasks directly from a purchase order exception.
- Updated visualization of purchase order exceptions
- View the expanded New activity today section on the Purchase order management landing page, reassign exceptions, and view additional details in the Exception intelligence section. Suppliers can also apply filters to purchase order line lists, enabling quick identification of relevant orders.
- Automated purchase order exception creation from emails
- Convert supplier emails into purchase order exceptions when a registered supplier contact sends emails to a supplier inbox. Purchase order exceptions are created for all purchase order queries and assigned to the operational buyer. For queries unrelated to purchase order exceptions, a universal request record is created.
- Identify and execute mitigation strategies for purchase order exceptions
- Use the Define PO exception mitigation strategy agentic workflow to identify and execute mitigation strategies by analyzing delivery gaps and proposing order changes with alternative suppliers.
- Support for purchase order confirmation data
- Purchase order confirmation and confirmation line tables are available by default when you install the Purchase Order Management plugin, enabling import of this information from external systems. These tables capture supplier acknowledgment and provide buyers visibility into order execution readiness. Note: Integration with external systems is not provided by default.
- Enhancements to the automatic purchase order exception creation from email workflow
- The Create purchase order exception from email workflow is enhanced to automatically identify purchase order lines when the email contains an ERP PO and PO line ID instead of just a ServiceNow PO line ID. The workflow also supports additional languages (French, Canadian French, German, Japanese, and Dutch) for emails. These enhancements help in improving supplier communication and reducing manual intervention.
UI changes
- Changes in the purchase order exception page
- The New activity today section on the Purchase Order Management landing page has been expanded to list the most recent exceptions and tasks.
The Exception intelligence tab is enhanced to show the supplier spend patterns over time.
Activation information
Install Purchase Order Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Plugin information
- New plugins
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The following plugin is new in Australia:
Now Assist for Purchase Order Management (POM) (sn_poem_gen_ai): Automates purchase order exception creation and suggests mitigation strategies for order-related issues, helping buyers resolve disruptions quickly and keep procurement operations on track.