Performance Analytics release notes
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Summary of Performance Analytics release notes Australia release
The ServiceNow® Performance Analytics application in the Australia release offers enhanced in-platform process optimization capabilities. It enables organizations to set, monitor, and analyze progress toward goals with new flexibility and precision. These improvements focus on the new Data Snapshots indicator architecture, which requires RaptorDB Professional, allowing more powerful data collection and analysis than before.
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Key Features
- Create new Data Snapshots indicators: Users can now create indicators from scratch with unlimited breakdowns, rather than only converting existing indicators. This simplifies data modeling and removes previous limitations like the two-level breakdown cap.
- Intraday tracking: Track process changes at granular levels such as shifts or even per minute. This lets you monitor live data throughout the day without waiting for end-of-day processing.
- Enhanced KPI Details: Explore native Data Snapshots indicators with customizable score formats, flexible breakdowns, hierarchical roll-ups, and direct alert subscriptions on targets and thresholds.
- Live trend visualization: View data trends as they develop for incomplete collection periods, providing timely insights into ongoing processes.
- Improved data mining and score collection: Collect scores reliably for tables of any size, with automatic handling of data gaps and clear warnings when data mining is disabled.
- More robust activation: Activate indicators without active data collector jobs or volume-related errors. Activation failures now provide detailed feedback on scripted breakdown issues.
- Automatic installation: For instances on Australia Patch 3 or later with RaptorDB Professional, the Data Snapshots plugin installs automatically, though it remains disabled in domain-separated instances.
Deprecated Features
- The Dashboard Visualization tab in KPI Composer is no longer supported; existing visualizations remain accessible.
- The Analytics Hub has been replaced by KPI Details; attempts to access the former redirect to the latter.
Activation Information
Complimentary Performance Analytics for Incident Management is enabled by default but has limited capabilities. To unlock full Performance Analytics features, customers must activate the appropriate Premium plugin based on their subscription.
Related Applications
- Platform Analytics experience: Provides a unified center for accessing data from all Platform Analytics products, including Performance Analytics.
- Process Mining: Enables deep analysis and optimization of business processes and can be used in conjunction with Performance Analytics for enhanced data source optimization.
The ServiceNow® Performance Analytics application is an in-platform process optimization solution. It enables organizations to set, track, and analyze progress toward goals. Performance Analytics was enhanced and updated in the Australia release.
Performance Analytics highlights for the Australia release
Note:
The highlights for this release all refer to the newer Data Snapshots indicator architecture, which requires RaptorDB Professional.
- Create new Data snapshots indicators with unlimited breakdowns. Previously you could convert only existing indicators. These indicators are supported in Data Visualizations and in KPI Details.
- Track intraday changes with indicators such as changes between shifts. You can track changes in shifts that are still in progress, with data retrieved down to the minute level.
- View scores as they accumulate throughout the day without having to wait for end-of-day processing.
- When exploring a Data snapshots indicator with KPI Details, customizable score formats, apply flexible breakdowns and aggregation periods, direct alert subscriptions for targets and thresholds, and apply hierarchical roll-ups for breakdowns.
See Performance Analytics (Indicator data sources) for more information.
New in the Australia release
- Create data snapshots indicators
- Create data snapshots indicators and their sources rather than being able to enable data snapshots only on existing indicators. Benefit from the simplicity of data snapshots indicators, including the escape from the two-level breakdown limit. You can create either automated or formula indicators. Access control for these indicator is the same as for classic Performance Analytics indicators.
- Create intraday indicators
- Track process changes at a more granular level than daily, such as by work shift. Data snapshots indicator sources support business calendars with intraday periods, which can be as short as per minute.
Changed in this release
- Explore native data snapshots indicators with KPI Details
- KPI Details supports data snapshots indicators that you create, not only those that are enabled from classic indicators. The following features have been created for or extended to native data snapshots indicators:
- Subscriptions for alerts on targets and thresholds, which can be set from the targets and thresholds panels
- Adjustable filtering by breakdown, calendar, or time series aggregation
- Hierarchical breakdowns, with scores rolled up to parent elements
- Customizable score formatting options, such as precision and abbreviation
- View data trends in data snapshots as data accumulates
- When you select a field by which to trend a data snapshots automated indicator, you have the option to show the trend for incomplete collection periods. This feature shows the trend as it develops for live data without having to wait for the end of the collection period. You can set this behavior either on the automated data snapshot indicator record or in a time series data visualization for a data snapshot indicator.
- Collect data snapshots scores with confidence
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Data mining for data snapshots scores has the following improvements:
- Collect scores for tables with any volume of records.
- The system accurately and automatically handles data gaps when data mining is turned off.
- You are warned of the implications before you manually disable data mining (score collection).
- Activate data snapshots in more cases and with better information
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- Activate indicators without active data collector jobs.
- Activate indicators regardless of underlying record volume. For example, the INSERT_VOLUME_EXCEEDED error no longer occurs.
- If the activation fails because of scripted breakdowns, the scripted breakdowns are listed in the failure message.
- Generic parsing errors have been rewritten into specific, categorized messages.
- Data snapshots automatically installed on eligible instances
- If you have Australia Patch 3 or later, the Data snapshots plugin is installed automatically if you have RaptorDB Professional. If your instance is also domain separated, the Data snapshots feature is installed but disabled.
Deprecated features
- The Dashboard Visualization tab in KPI Composer is no longer supported. Existing data visualization tabs remain.
- The Analytics Hub has been replaced by KPI Details. Attempts to open the Analytics Hub are redirected to KPI Details.
Activation information
Complimentary Performance Analytics for Incident Management is active by default. You cannot create indicators or breakdowns with this complimentary application.
The full features of Performance Analytics are available with a subscription. Activate the Premium plugin that matches your subscription. For details, see Activating your Performance Analytics subscription.