Impact release notes
Summarize
Summarized using AI
This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.
Summary of Impact release notes
ServiceNow® Impact, built on the ServiceNow AI Platform, delivers customized service through a digital interface that provides tailored recommendations and guidance. The Australia release (version 8.0.0) enhances the Impact Store App, offering advanced AI-driven capabilities for platform health, technical debt resolution, and accelerator management. Impact is available via the ServiceNow Store and requires a unified registration process for configuration.
Show less
Key Features
- Now Assist for Platform Health (v8.0.0): Enables real-time code fixes using AI, grouped findings summary by severity, direct submission of exception requests for Recommend-level findings, and improved scan result visibility.
- Technical Debt Management (v7.0.0): AI-native tools help proactively identify, prioritize, and resolve platform technical debt within the Impact Platform Health experience.
- Impact Store App Configuration: Streamlined guided setup for efficient configuration and management, including dedicated partner role support that allows partners to manage Impact for customers without manual intervention.
- Accelerators: On-demand and optimization accelerators support AI data exploration, governance, platform performance, HR and service management optimization, and organizational change management (OCM) readiness. Self-service capabilities include filtering, progress tracking, and downloadable 90-day action plans.
- Impact Conversations: Facilitates collaboration through category-based conversations, expert guidance, and file sharing within the ServiceNow instance.
- Alerting and Notifications: Long Pending Jobs alert cards and IO alert notifications provide timely alerts on job delays and integration failures to reduce SLA risks and operational issues.
- Capabilities Maps: Visualizes true application capabilities organized by product line, renamed as Squad-prioritized capabilities for clearer prioritization.
Practical Considerations for ServiceNow Customers
- Upgrading to the Australia release requires following the Impact Store Application’s guided setup process for proper configuration and registration.
- Exception requests must now be submitted for every Recommend-level finding, ensuring comprehensive governance and compliance.
- Partner account holders can leverage the new Impact Partner role to manage Impact functionality for their customers efficiently.
- Deprecated plugins, such as Impact Health, will be replaced by newer applications like Now Assist for Platform Health Scan Engine; customers should plan accordingly.
- Real-time dashboard data refresh and enhanced user interface improvements improve visibility into platform health and accelerator usage.
Outcomes
With the Australia release, customers can expect improved AI-driven insights and automation to manage platform health and technical debt more effectively. Enhanced partner management and self-service accelerators empower both admins and partners to optimize platform adoption and governance. Timely alerts and collaboration tools reduce operational risks and support proactive platform management, ultimately driving higher ServiceNow platform value and performance.
ServiceNow® Impact is built on the ServiceNow AI Platform and combines customized service with a digital interface to provide tailored recommendations and guidance. Impact Store App was enhanced and updated in the Australia release.
Impact highlights for the Australia release
- Version 8.0.0
- Identify problematic lines and receive proposed solutions by engaging an AI analysis panel with the Fix code in real-time with Now Assist feature.
- Submit exception requests directly from Recommend-level findings in Now Assist for Platform Health .
- Get a high-level estimate of your Impact app storage usage so you can proactively plan your storage management.
- Discover, filter, launch, and complete accelerators independently and also download a self-served 90-day action plan with On-demand accelerators.
- Manage Impact accounts with the dedicated partner role support where partners can manage Impact on behalf of customers without manual intervention.
- Version 7.0.0:
- Streamline the Impact Store Application configuration with the updated Impact guided setup.
- Proactively identify, prioritize, and resolve technical debt with the Impact Health Agent, a collection of AI-native tools embedded within the Impact Platform Health experience.
- Provide access to partners with the impact_partner_role.
- View true applications capabilities organized by product lines.
See Impact for more information.
Important:
Impact is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Impact to Australia
The Impact Store Application configuration requires a sequence of tasks in a unified registration process. See Configure the Impact Store Application.
New in the Australia release
- Now Assist for Platform Health
- Version 8.0.0
- Access summarized findings in one line grouped by findings level. Use the statistical and sys property scan types to view scan results in a statistical section.
- Create exceptions directly from Recommend-level findings and view approved exceptions which are required for every Recommend-level finding. Previously, the logic confirmed only that at least one approved exception existed, leaving a gap when multiple findings were present.
- New Accelerators in the Australia Release
- Version 8.0.0
- Explore AI data, learn AI governance, and improve Virtual Agent performance.
- Configure ServiceNow Vault, optimize HR and service management, and build skills for the EA Workspace.
- Evaluate and improve the performance of your platform teams and assess their AI governance with On-demand accelerators.
- Sustain ServiceNow platform adoption and business value using OCM accelerators that offer structured coaching in alignment with the OCM Readiness framework.
- Enhance platform capabilities and drive product adoption through focused engagements including Capability Design and Capability Configuration with Optimization Accelerators.
- On-demand accelerators
-
- Provide Self-service capabilities with improved session persistence, an entitlement-aware catalog, and a downloadable 90-day action plan.
- Access engagement-type filtering, progress tracking, questionnaire persistence, and self-serve directly within the catalog.
- Impact Conversations
- Collaborate with your Impact squad through organized, category-based conversations where you can ask questions, get expert guidance, and share files without leaving yourServiceNow instance.
- Alert card to capture long pending jobs
- Get timely notifications of pending jobs based on their lateness duration and act on them to reduce the risk of downstream failures and SLA misses. The Long Pending Jobs alert card identifies jobs that breach predefined lateness thresholds.
- Configure IO alert notifications for a ServiceNow instance
- Receive timely notifications on failures in customer-configured webhook integrations caused by invalid URLs or credentials that go unnoticed until runtime.
- All URLs are now validated before integrations.
- Daily system notifications are indicated by a bell icon and through email notifications.
- Alert Console alerts provide real-time visibility.
- Roles installed with Impact
- Grant selected users with partner accounts access to the Impact Store Application through the new Impact Partner role. Users assigned with the partner role can efficiently manage Impact for their customers. You can view the users added as partners on the Impact homepage.
- Manage Capabilities Maps for the Impact Store Application
- Version 7.0.0: The Capabilities Map homepage now shows true application capabilities organized by product line.
UI changes
- Optimization Accelerators
- Optimization accelerators catalog displays across dashboards, catalog filter and navigation, accelerator creation flows, and accelerator detail views inline with the other accelerator catalogs
- Track Platform Health trends
- Open the Real-time Messaging panel directly alongside the development workspace; a slide-in side panel that stays visible until dismissed. Findings are organized into tabs by severity level, each showing a total count, and ordered by impact to the instance.
- Fix code in real-time with Now Assist
- Dashboard data refresh timing and status jobs trigger at the enhanced time frame and frequency for near real-time data. The dashboard also displays status messaging about job progress and any delays.
- Capabilities maps
- Recommended capabilities has been renamed Squad-prioritized capabilities.
Changed in this release
- Run Impact Guided Setup
- The Impact Guided Setup provides a more efficient, streamlined way for you to configure the Impact Store Application. For information about how to upgrade, see Configure the Impact Store Application.
Removed in this release
On-demand value report and Value potential accelerators have been removed.
Activation information
- Impact
- For information on package entitlement and features activation, see .
Plugin information
- Plugins planned for deprecation
-
The following plugins are planned for deprecation in a future release.
Impact Health (com.sn_impact_health): Planned for deprecation in a future release. For this functionality, install the Now Assist for Platform Health Scan Engine application.