Compliance Case Management release notes

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Compliance Case Management release notes

    The ServiceNow Compliance Case Management application assists organizations in reporting, investigating, and resolving compliance cases such as complaints and breaches. The Australia release introduces significant enhancements focused on improving investigation efficiency and protecting reporter anonymity, enabling faster and more reliable compliance handling.

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    Key Features

    • Anonymous Reporting Center: Employees can report compliance violations (e.g., fraud, harassment, bribery) anonymously through a secure portal accessed via the Employee Center. The system enforces anonymity by automatically logging users out, not linking reports to identities, and using CAPTCHA verification. Reporters receive a unique report key and number for confidential follow-up and can securely track progress and communicate with investigators while maintaining anonymity throughout the process.
    • AI-Driven Compliance Case Summarization: Integrated with Now Assist for Integrated Risk Management (IRM) version 22.x, this feature automatically generates a structured summary of compliance cases by analyzing key attributes like timelines, impacted areas, evidence, and actions. This helps analysts quickly understand complex cases without manually reviewing extensive data, reducing investigation time and improving consistency in decision-making. Summaries can be saved and updated as cases evolve.
    • ServiceNow AI Platform Licensing Tiers: The platform now offers three tiers—Foundation, Advanced, and Prime—providing varying levels of AI capabilities from basic insights to autonomous AI assets and custom AI agents. Access to features depends on customer entitlements.

    Activation and Availability

    Compliance Case Management is available for installation through the ServiceNow Store. Customers can request the application there and review version history and release notes for cumulative updates.

    Benefits for ServiceNow Customers

    • Enable secure, anonymous compliance reporting to foster trust and meet whistleblower protection regulations.
    • Leverage AI to accelerate case investigations with clear, concise summaries, improving analyst productivity and decision quality.
    • Choose AI capabilities suited to organizational needs through new licensing tiers.
    • Ensure compliance teams receive appropriately routed reports to streamline case management workflows.

    The ServiceNow® Compliance Case Management application helps you to report, investigate, and resolve compliance cases, such as complaints and breaches. Compliance Case Management was enhanced and updated in the Australia release.

    Compliance Case Management highlights for the Australia release

    • Automatically generate an AI-recommended compliance case summary from varied compliance case data, reducing investigation time and enabling faster, more consistent decision-making.
    • Anonymously report compliance violations through a secure portal that maintains complete identity protection while enabling organizational trust and regulatory compliance.

    See for more information.

    Important:
    Compliance Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Australia release

    Report a compliance case anonymouslyReport compliance cases anonymously
    Employees can now use the Anonymous Reporting Center to report compliance violations such as fraud and embezzlement, workplace misconduct (harassment, discrimination), bribery and corruption, and other concerns without revealing their identity or location.
    Accessed through the Employee Center, the Anonymous Reporting Center portal automatically logs users out to enforce anonymity, creates case records without mapping to employee identity, and provides a unique report key and report number for secure follow-up communication.
    CAPTCHA‑based verification is used to authenticate submissions, and the system generates a report statement summarizing the case after submission. Employees can save a copy of their report for future reference. For security and confidentiality, the submitted information is not displayed again. Reports are routed to the appropriate compliance team based on the nature of the concern.
    Throughout the investigation process:
    • Investigators can request additional information through a comments system visible to the reporter
    • Reporters can follow up on their case using their report key to check progress and respond to questions
    • All interactions maintain reporter anonymity at every step; no identity or location data is ever captured or linked
    This enhancement enables organizations to build trust, mitigate risks before escalation, and ensures regulatory compliance with whistleblower protection requirements.
    GRC case summarization skill for compliance casesAI-driven compliance case summarization
    After upgrading Now Assist for Integrated Risk Management (IRM) application to version 22.x, Compliance analysts can use the case summarization feature to quickly understand a compliance case without manually reviewing every field, attachment, or related list. Now Assist analyzes key case attributes—such as timelines, impacted areas, evidence, and actions—and generates a structured summary directly inside the compliance case.
    This solves a common problem: case data is often lengthy, scattered across multiple related lists, and difficult for analysts to digest efficiently. Analysts can also save and edit summaries as case data evolves, ensuring the record stays current.
    By consolidating all relevant information into a single, coherent narrative, Now Assist reduces investigation time, improves consistency across reviewers, and supports faster decision-making.

    Changed in this release

    Australia Patch 1
    ServiceNow product tiers
    The ServiceNow AI Platform now brings you a new AI experience with three licensing tiers available:
    • Foundation: AI basics to deliver insights
    • Advanced: AI to boost productivity across relevant use cases
    • Prime: Act autonomously with all AI assets and create your own

    Depending on your entitlements, you will have access to certain application features, generative AI skills, agentic workflows, and AI agents.

    Activation information

    Install Compliance Case Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.