Service Graph Connector Integration for Claroty CTD release notes
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Summary of Service Graph Connector Integration for Claroty CTD Release Notes
The ServiceNow Service Graph Connector Integration for Claroty CTD automates the import of detected devices and Claroty CTD sites into the Configuration Management Database (CMDB). The Xanadu release introduces key enhancements to improve data accuracy, device categorization, and integration capabilities for Operational Technology (OT) environments.
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Key Features
- Class Mappings Visibility: The new Class Mappings menu allows customers to view available class mappings and targeted CMDB classes for better understanding and customization.
- Empty Rack Slot Filtering: The connector now filters out empty rack slots during import, preventing blank entries from populating the CMDB.
- Firmware Version Capture: Firmware versions of devices are recorded using the Firmware Installation [cmdbfirmwareinstall] table, allowing for improved asset management.
- OT Entity Update Improvements: Introduction of the irecriterionattribute on the OT Entity [cmdbotentity] table helps prevent update issues with OT entities.
- Serial Number Data Cleanup: A fix script cleans up serial number records in the Source [sysobjectsource] table to avoid null pointer exceptions, especially when serial numbers and MAC addresses match. This script runs automatically during plugin upgrades.
- OT Device Categorization: OT devices are now categorized under the Industrial product model category, enabling compatibility with Enterprise Asset Management for full lifecycle management.
Activation and Compatibility
The integration is available through the ServiceNow Store and requires installation via a store request. It supports Claroty CTD version 5.1 and integrates with related ServiceNow applications such as CMDB CI Class Models and Operational Technology Manager, facilitating comprehensive asset and security device management.
Practical Benefits for ServiceNow Customers
- Streamlined and accurate import of OT devices and sites into the CMDB.
- Enhanced data quality by filtering unnecessary or empty entries.
- Improved tracking of device firmware and asset lifecycle within ServiceNow.
- Reduced update errors for OT entities through new attribute management.
- Better integration with asset management and security monitoring tools.
The ServiceNow® Service Graph Connector Integration for Claroty CTD application automates the import of detected devices and Claroty CTD sites. Service Graph Connector Integration for Claroty CTD was enhanced and updated in the Xanadu release.
Service Graph Connector Integration for Claroty CTD highlights for the Xanadu release
- View the class mappings available for the Service Graph Connector using the new Class Mappings menu
- Filter out empty rack slots to help avoid importing blank rack slots into the ServiceNow. Configuration Management Database (CMDB).
- Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version.
- Avoid OT entity update issues by using the new ire_criterion_attribute attribute on the OT Entity [cmdb_ot_entity] table.
- Clean the serial record entries from the Source [sys_object_source] table using a fix script.
- Ensure that your Operational Technology (OT) devices are categorized under the Industrial product model category with the enhanced Service Graph Connector Integration for Claroty CTD application.
See Service Graph Connector Integration for Claroty CTD for more information.
Important:
Service Graph Connector Integration for Claroty CTD is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- View the class mappings available for the Service Graph Connector
- Use the Claroty CTD SGC Class Mappings table to view the available class mappings and targeted CMDB classes.
- Avoid importing empty rack slots
- During import, empty rack slots are removed to avoid importing them into the CMDB.
- Capture firmware version of devices
- Use the Firmware Installation [cmdb_firmware_install] table to capture the firmware version of your Service Graph Connector Integration for Claroty CTD devices.
- Use the ire_criterion_attribute in the OT Entity [cmdb_ot_entity] table
- The ire_criterion_attribute acts as a criterion attribute for an OT entity-related entry and helps avoid entity update issues.
- Clean up serial number data
- Clean up the serial number [cmdb_serial_number] records imported into the Source [sys_object_source] table from the Service Graph Connector Integration for Claroty CTD with a fixed script. This script establishes that a null pointer exception doesn't occur when the serial number and MAC address are the same. The script runs automatically when the plugin is upgraded.
- Categorize your OT devices into the industrial product model category
- The enhanced Service Graph Connector Integration for Claroty CTD creates assets in the Industrial product model category for OT class devices. This enables compatibility with the Enterprise Asset Management product for full lifecycle management of OT class devices.
Activation information
Install Service Graph Connector Integration for Claroty CTD by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Note:
Claroty CTD v5.1 is also supported for the Service Graph Connector Integration for Claroty CTD application.