---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Operational Technology Request Management release notes

# Operational Technology Request Management release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Operational Technology Request Management application lets you access the Operational Technology (OT) Service Catalog to request OT catalog items and fulfill them based on the defined flows. OT workers can then create and submit an OT request from a catalog item, which helps provide a
consistent experience and facilitates cross-functional requests. Operational Technology Request Management is a new feature in the Xanadu release.

## Operational Technology Request Management highlights for the Xanadu release {#operational-technology-request-management-rn__operational-technology-request-management-rn-highlights}

* Manage multiple catalog requests efficiently with a single view in the Industrial Workspace.
* Encourage transparency, expedite request processes, and minimize delays with automatic notifications and approvals.
* Maintain the products and services menu that you can use to create and update catalog requests.
{#operational-technology-request-management-rn__ul_cwj_jbl_w1c}

See [Operational Technology Request Management](https://www.servicenow.com/docs/access?context=operational-technology-request-management-landing-page&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US) for more information.{#operational-technology-request-management-rn__operational-technology-request-management-rn-highlights-2}

## Operational Technology Request Management features {#operational-technology-request-management-rn__operational-technology-request-management-rn-new-features}

[Create catalog items for your OT Service Catalog](https://www.servicenow.com/docs/access?context=create-catalog-item&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Create a catalog item for the OT Service Catalog using the catalog builder so that other users can submit OT requests that are categorized by catalog item.

[Create fulfillment flows that can fulfill an OT request](https://www.servicenow.com/docs/access?context=create-a-fulfillment-flow-ot-request&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Create a fulfillment flow that catalog items follow to fulfill an OT request. Fulfillment flows for catalog items in the OT Service Catalog include catalog tasks.

[Create an OT request](https://www.servicenow.com/docs/access?context=create-ot-service-request-industrial-workspace&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Once Operational Technology Request Management is configured, create OT requests in the Industrial Workspace to address a product or service needed for an OT device or incident.

[Manage your OT requests and catalog tasks in the Industrial Workspace](https://www.servicenow.com/docs/access?context=operational-technology-request-management-lists-in-industrial-workspace&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   View and access OT requests and catalog tasks in the Industrial Workspace list view under the OT Request and the OT Task modules respectively.

## Activation information {#operational-technology-request-management-rn__operational-technology-request-management-rn-activation}

Operational Technology Request Management is included with the Industrial Workspace Common. No additional plugins are needed.{#operational-technology-request-management-rn__operational-technology-request-management-rn-activation-1}

## Related ServiceNow applications and features {#operational-technology-request-management-rn__operational-technology-request-management-rn-related-apps}

[Request Management](https://www.servicenow.com/docs/access?context=c_RequestManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   Request Management enables catalog items to be requested and fulfilled based on defined flows.

[IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   The ServiceNow
    IT Service Management application enables engineers to resolve OT device and production process issues.

[Industrial Process Manager](https://www.servicenow.com/docs/access?context=industrial-process-manager-overview&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Use the ServiceNow®
    Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow®
    Industrial solution, enabling you to create your own version of the equipment models in each of your industrial solution sites.