---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Sidebar release notes

# Sidebar release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Sidebar application enables agents and subject matter experts to collaborate on user issues. Sidebar was enhanced and updated in the Xanadu release.

## Sidebar highlights for the Xanadu release {#sidebar-rn__sidebar-rn-highlights}

* In addition to individual users, you can now add user groups to Sidebar discussions.
* Use Sidebar on the Mobile Platform if you're an agent.
* Create Sidebar discussions on all record types, and not just on interaction and task-based records.
* Use different expert finder services depending on where Sidebar is accessed from.
* Generate a chat summarization by using a quick action.
{#sidebar-rn__ul_ugg_ykw_q1c}

See [Sidebar](https://www.servicenow.com/docs/access?context=sidebar-landing&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US) for more information.{#sidebar-rn__sidebar-rn-highlights-2}
Important:  
Sidebar is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#sidebar-rn__sidebar-rn-new-features}

[Add user groups to Sidebar discussions](https://www.servicenow.com/docs/access?context=using-sidebar&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   In addition to individual users, you can now add user groups to Sidebar discussions.

[Use Sidebar on Mobile Platform for agents](https://www.servicenow.com/docs/access?context=exploring-sidebar&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   If you're an agent, use
    Sidebar, which is now available on the Mobile Platform.

[Create Sidebar discussions on all record types](https://www.servicenow.com/docs/access?context=exploring-sidebar&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Create Sidebar discussions on all record types, and not just on interaction and task-based records.

[Use different expert finder services in Sidebar](https://www.servicenow.com/docs/access?context=configure-sidebar&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Use different expert finder services depending on where you access Sidebar from.

[Use the chat summarization quick action](https://www.servicenow.com/docs/access?context=using-sidebar&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Generate a chat summarization by using a quick action.

## Activation information {#sidebar-rn__sidebar-rn-activation}

Install Sidebar by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#sidebar-rn__sidebar-rn-activation-1}