---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Field Service Management for Telecommunication release notes

# Field Service Management for Telecommunication release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication
is a new application in the Xanadu release.

## Field Service Management for Telecommunication highlights for the Xanadu release {#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-highlights}

Create and manage the appointments for the telecommunication field services.{#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-highlights-1}

See [Field Service Management for Telecommunications](https://www.servicenow.com/docs/access?context=field-service-management-telecommunications&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US) for more information.{#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-highlights-2}
Important:  
Field Service Management for Telecommunication is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Field Service Management for Telecommunication features {#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-new-features}

[Managing the appointments for telecommunication services](https://www.servicenow.com/docs/access?context=manage-appointment-telecommunication-service&version=xanadu&pubname=xanadu-telecom-media-technology&ft:locale=en-US)
:   Create, reschedule, get, list, and cancel appointments from your system for the connectivity-related field services. You can book an appointment on an existing work order in the Field Service Management application from an external system using Appointment Open APIs.

## Activation information {#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-activation}

Telecommunications appointment booking feature is available with activation of the Telecommunications Open API (com.sn_tmf_api), Appointment Booking
(com.snc.appointment_booking), Field Service Management (com.snc.work_management), Field Service Management for Telecommunications (com.sn_fsmt), and Telecommunications, Media and Technology Core (com.sn_tmt_core) applications.
Install these applications by requesting them from the ServiceNow Store. {#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-activation-1}

## Related ServiceNow applications and features {#field-service-management-telecommunication-rn__field-service-management-telecommunication-rn-related-apps}

[Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=xanadu&pubname=xanadu-field-service-management&ft:locale=en-US)
:   The ServiceNow®
    Field Service Management application enables you to manage work orders and related tasks, resources, skills, assets, and locations. Use this application to dispatch work order tasks and agents to the customer
    location for performing any kind of field work, such as install, repair, or maintain equipment.