--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Task Intelligence for ITSM release notes # Task Intelligence for ITSM release notes {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Task Intelligence for ITSM application uses machine learning to set up, deploy, and track solution-based models to achieve important business outcomes. Task Intelligence for ITSM was enhanced and updated in the Xanadu release. ## Task Intelligence for ITSM highlights for the Xanadu release {#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-highlights} * Set up and configure a new training similarity model that identifies similarities between the fields of an incident table and a selected training table. * Set up a similarity model using a similarity template card or the Incident Similarity model to provide recommendations for similar records on incident records and reduce handle time for agents. * Set up the prediction preferences for a similarity model, train it with your data, and deploy the model to predict similar records. * Track and monitor the performance of a deployed similarity model. * Edit, train, and redeploy a similarity model based on the performance results. * Manage how frequently the models are automatically retrained by setting the training frequency during model configuration. * Staring in version 7.0.0, you can do the following: * Specify the purpose of a similar prediction model and configure the prediction preferences. * Set up and configure a new similarity model- Similar open Change Requests for Incidents to predict similar change requests based on the fields configured. * Set up and configure a new similarity model Similar open Problems for Incidents to predict similar problems based on the fields configured. * Choose the set of records used for training the similar incident model by selecting the conditions on the training tables and training fields for training the similarity models. {#task-intelligence-itsm-rn__ul_rbq_2zd_bdc} {#task-intelligence-itsm-rn__ul_vgs_1fc_5bc} See [Task Intelligence for ITSM](https://www.servicenow.com/docs/access?context=c-itsm-task-intelligence&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for more information.{#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-highlights-2} Important: Task Intelligence for ITSM is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Xanadu release {#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-new-features} [Set up a similarity model](https://www.servicenow.com/docs/access?context=using-task-intelligence-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : Set up and configure a similarity model that learns the patterns of similarity between two types of tables by comparing their fields.You can use the similarity template card to set up a new similarity model or select the Incident Similarity model available in the base system. [Metrics of similarity model](https://www.servicenow.com/docs/access?context=admin-console-ti&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : View the number of predictions made by a selected similarity model and the number of incidents records that provided predictions. [Edit and redeploy the model](https://www.servicenow.com/docs/access?context=edit-your-model&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : You can edit, retrain, and redeploy a similarity model to enhance the performance based on the model performance and impact. ## Changed in this release {#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-changed-features} [Classification model renaming](https://www.servicenow.com/docs/access?context=create-incident-prediction-model&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US){#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-rn-workspace} : The classification model available with the base system has been renamed from ITSM OOTB TI Solution to Incident Categorization. [Monitoring and Analytics](https://www.servicenow.com/docs/access?context=task-intel-monitor-analystics&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : You can now view the number of records predicted by the similarity models in the Task intelligence analytics page. [Updated Load Records icon](https://www.servicenow.com/docs/access?context=create-a-similar-records-prediction-model-in-task-intelligence-for-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : Starting in version 7.0.0, you can now viw the updated Load Records icon on Train the model screen. ## Activation information {#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-activation} Install Task Intelligence for ITSM by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-activation-1} ## Related ServiceNow applications and features {#task-intelligence-itsm-rn__task-intelligence-for-itsm-rn-related-apps} [Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : ServiceNow® Service Operations Workspace is a configurable workspace that provides a unified experience for multiple IT Service Management and IT Operations Management workflows. Configure your agent experience using the interface of Service Operations Workspace for ITSM. [Exploring Recommended Actions for ITSM in Service Operations Workspace](https://www.servicenow.com/docs/access?context=exploring-recommended-actions-for-itsm-in-service-operations-workspace&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : ServiceNow® Advanced Recommended actions for ITSM enables you to configure and display relevant actions to agents based on record context. Agents can use these actions to help customers and resolve issues. [Machine learning solutions for IT Service Management](https://www.servicenow.com/docs/access?context=machine-learning-itsm&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) : Machine learning in IT Service Management enhances business scalability and improves business operations for organizations.