---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Insurance claims release notes

# Insurance claims release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 28, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Insurance claims application simplifies and enhances the entire claims process from start to finish with a flexible claims framework. Insurance claims is a new application in the Xanadu release.

## Insurance claims highlights for the Xanadu release {#insurance-claims-flow-rn__insurance-claims-flow-rn-highlights}

* Leverage a versatile framework that adapts to any single policy property and casualty (P\&C) claim without creating case types or flows
* Set up and configure a comprehensive end-to-end claims workflow with ease
* Manage complex claims with multi-adjuster support
* Customize persona-based claims workspaces to support specific roles and responsibilities in your team
{#insurance-claims-flow-rn__ul_flq_dmv_ncc}

See [Insurance claims](https://www.servicenow.com/docs/access?context=insurance-claims-flow&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#insurance-claims-flow-rn__insurance-claims-flow-rn-highlights-2}
Important:  
Insurance claims is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Insurance claims features {#insurance-claims-flow-rn__insurance-claims-flow-rn-new-features}

[Set up new lines of business easily](https://www.servicenow.com/docs/access?context=setting-up-insurance-claims-flow&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Leverage the Insurance claims framework to configure a new line of business for one or more incidents.

[Customize your claims workflow](https://www.servicenow.com/docs/access?context=claim-incident-configuration-table&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Configure which incidents to display for claim intake, depending on the line of business. Define how adjuster tasks are created based on the selected incidents, and enable or disable itemized loss and expenses as part of the
    flow.

[Set up persona-based claims workspaces](https://www.servicenow.com/docs/access?context=insurance-claims-flow-workspace&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Set up workspaces for each persona that can be easily customized without requiring code changes.

[Refer to the travel insurance example](https://www.servicenow.com/docs/access?context=using-insurance-claims-flow&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Refer to the included travel insurance line-of-business example to review the incident intake and resolution workflow.

## Activation information {#insurance-claims-flow-rn__insurance-claims-flow-rn-activation}

Install Insurance claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#insurance-claims-flow-rn__insurance-claims-flow-rn-activation-1}

## Related ServiceNow applications and features {#insurance-claims-flow-rn__insurance-claims-flow-rn-related-apps}

[Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   ServiceNow®
    Financial Services Operations Core stores the customer, product, and policy data models required for handling claims requests.

[Playbooks in Customer Service Management](https://www.servicenow.com/docs/access?context=setting-up-csm-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Playbooks for ServiceNow®
    Customer Service Management provide a way to visualize business process workflows in a simple, task-oriented view, confirming consistent responses to commonly encountered situations.

[Financial Services Document Processor](https://www.servicenow.com/docs/access?context=fso-document-processor&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   ServiceNow®
    Financial Services Document Processor enables you to collect and verify documents that are used in workflows.