---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Dispute Rules Content Pack for Mastercard release notes

# Dispute Rules Content Pack for Mastercard release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute related information under various dispute categories as per Mastercard guidelines.​ Dispute Rules Content Pack for Mastercard is a new application in the Xanadu release.

## Dispute Rules Content Pack for Mastercard highlights for the Xanadu release {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-highlights}

* Run chargeback eligibility rules based on Mastercard rules.
* Determine the chargeback eligibility for Mastercard transactions by using the provided decision tables. The eligibility is based on the reason code, intake responses, and transaction data from the dispute.
{#dispute-rules-content-pack-for-mastercard-rn__ul_ib4_dys_kbc}

See [Dispute Rules Content Pack for Mastercard](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-mastercard-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-highlights-2}
Important:  
Dispute Rules Content Pack for Mastercard is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Dispute Rules Content Pack for Mastercard features {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-new-features}

[Decision tables](https://www.servicenow.com/docs/access?context=decision-designer-overview&version=xanadu&pubname=xanadu-build-workflows&ft:locale=en-US)
:   Streamline dispute processing by validating Mastercard transaction details and questionnaire answers against the eligibility rules in the decision tables that are included in this application.

## Changed in this release {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-changed-features}

[Updated references from questionnaire tables to intake tables in Card Operations](https://www.servicenow.com/docs/access?context=components-installed-with-dispute-rules-content-pack-for-mastercard&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Updated references from the old questionnaire tables to the new intake tables in Card Operations.

## Activation information {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-activation}

Install Dispute Rules Content Pack for Mastercard by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-activation-1}

## Additional requirements {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-additional-reqs}

This application requires Financial Services Card Operations (sn_bom_credit_card).{#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-additional-reqs-1}

## Related ServiceNow applications and features {#dispute-rules-content-pack-for-mastercard-rn__dispute-rules-content-pack-for-mastercard-rn-related-apps}

[Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.

[Financial Services Credit Operations](https://www.servicenow.com/docs/access?context=fso-credit-operations-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow®
    Financial Services Operations workflows.

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Enable the extension of tables from the Customer Service Management (CSM) application into the Financial Services Card Operations application.

[Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Visualize business process workflows in a simple, task-oriented view with the Playbooks for Customer Service Management (CSM) to confirm consistent responses to commonly encountered situations.