Core ServiceNow AI Platform release notes
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Summary of Core ServiceNow AI Platform release notes - Xanadu Release
The Core ServiceNow AI Platform in the Xanadu release introduces multiple enhancements to improve scripting capabilities, content editing, job scheduling, event processing, and system analytics. These updates empower ServiceNow customers to leverage the latest JavaScript features, streamline event queue management, enhance text editing, and gain better visibility into job and API operations.
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Key Features
- ECMAScript 2021 (ES12) Support: Server-side scripts can now utilize ES12 features, enabling developers to write modern, efficient JavaScript within applications.
- TinyMCE Editor Upgrade: The HTML editor is upgraded from version 4 to 6.8.2, offering improved formatting options, enhanced table functions, custom styles, and accessibility enhancements such as keyboard and screen reader support.
- Dynamic Schema for Attribute Storage: Store multiple attributes and their values within a single dynamic attribute store field, reducing the need for adding new table columns.
- Automated Job Scheduling and Manual Scaling: Administrators can enable automated scheduling of jobs via queue registration and manually adjust job concurrency at the queue level, optimizing event processing.
- Event Queue Migration and Rollback: Easily migrate existing sys event queues to the Message Processing Framework with rollback capability to revert to previous configurations if needed.
- Geo Point Functions: Convert longitude and latitude data between columns and geo point fields, facilitating geographic data handling.
- System Events and Scheduled Jobs Dashboard Enhancements: New dashboard tiles provide real-time insights into active jobs, stuck jobs, and jobs with permanent errors, improving monitoring and troubleshooting.
- Business Calendar Enhancements: Enhanced calendar management includes creating calendar spans, adding a calendar type field, and better differentiation of similar calendar names across applications.
- Security and API Improvements: Support for mutual authentication using X.509 certificates in REST inbound test steps, ACL application at GraphQL API path levels, and improved CORS configuration controls.
- Platform Analytics Migration: REST and SOAP API analytics dashboards have moved to the Platform Analytics experience for enhanced data visualization.
- JavaScript Engine Update: The Rhino engine update improves JavaScript execution performance on the platform.
- User Login Tracking: Integration user web requests update the Last login fields by default, with configurable options to disable this behavior.
Key Outcomes
- Developers can write more modern, maintainable server-side scripts using the latest JavaScript standards.
- Users benefit from a richer, more accessible text editing experience that supports complex formatting needs.
- Administrators gain greater control and flexibility over scheduled jobs and event queue processing, enhancing operational efficiency.
- Improved monitoring dashboards facilitate proactive management of system events and scheduled jobs.
- Enhanced security controls for API testing and access management help safeguard integrations and data.
- Migration to updated frameworks and analytics experiences ensures future-proof platform capabilities.
- Accessibility improvements support users with various needs across the platform’s Admin Center and Adoption Blueprints.
- Deprecated features such as the System Performance Dashboard and Application Insights are being phased out, with alternative solutions like Impact Instance Observer available to optimize system performance.
Activation and Additional Information
The Core ServiceNow AI Platform features are active by default. The Log Export Service is available via the ServiceNow Store. Customers are encouraged to review configuration options for the new TinyMCE editor and system properties related to job scheduling, API security, and login tracking to tailor platform behavior to their organizational needs.
The ServiceNow® Core ServiceNow AI Platform provides features and functionalities to applications and other parts of the ServiceNow AI Platform. The Core ServiceNow AI Platform was enhanced and updated in the Xanadu release.
Core ServiceNow AI Platform highlights for the Xanadu release
- Use ECMAScript 2021 (ES12) features in any server-side script.
- The TinyMCE upgrade from V4 to V6.8.2 includes enhanced formatting options and editing, as well as extended functions to enable users to format their content to better suit their needs.
- Capture multiple attributes and their values in a single column instead of adding new columns to a table.
- Experience the new Automatic Jobs Scheduling feature with rollback and configuration retrieval abilities for events processing.
See Administer the ServiceNow AI Platform for more information.
Important:
Log Export Service is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Dynamic schema for storing attributes
- Create and store structured groups of attributes and their values in a dynamic attribute store field.
- Use ECMAScript 2021 (ES12) features in any server-side script
- Use the latest JavaScript features supported with ECMAScript 2021 (ES12) mode in individual scripts in applications that use ES5 Standards mode or Compatibility mode. From a script’s record, select Turn on ECMAScript 2021 (ES12) mode.
- Automated jobs scheduling and manual scaling of jobs
- Starting with the Xanadu release, you can opt for automated job scheduling using queue registration. Select a queue in the new event form. As an admin, you can also manually define the number of jobs running at a queue level by scaling it either up or down as required in the Queue Details form.
- Migrate existing sys event applications to Message Processing Framework
- Migrate your existing sys event queues to Message Processing Framework. You can also roll back a queue back to its previous configurations.
- Geo point functions
- Convert longitude and latitude columns to a geo point field. Convert a geo point field or any valid numeric values or columns into longitude and latitude columns or values.
- System Events and Scheduled Jobs enhancements
- Try the new Active Jobs tile in the System Events dashboard that states the number of jobs associated for a queue in processing framework. You can also review the details of the completed jobs by using the new Stuck Jobs and Permanent Error Jobs tiles on the Scheduled Jobs dashboard.
Changed in this release
- TinyMCE upgrade
- The HTML editor field now uses upgraded version of TinyMCE. TinyMCE has been upgraded from v4 to v6.8.2. This upgrade provides enhanced table functions as well as enhanced formatting and editing features like accordion, addition of custom styles through dictionary attributes, enable/disable text menubar, enhanced power paste. These enhancements enable users to format content to better suit their needs. Add the supported plugins to the system property glide.ui.html.editor.enabled_plugins and add the supported toolbar options to the system property glide.ui.html.editor.toolbar to configure the editor according to your needs. The upgrade includes changes in plugin names, toolbar names and new system properties to support configurations for the new version.
- Business calendar enhancements
- Business calendar enhancements include the ability to create business calendar spans and their names (accessible across both global and scoped applications), add a new calendar field called Calendar type, and differentiate more easily between similar calendar names.
- Send REST Request - Inbound test step supports mutual authentication
- Use mutual authentication with the Send REST Request - Inbound test step by selecting an X.509 certificate.
- Apply ACLs to GraphQL API paths
- Specify which level of a GraphQL API to apply ACLs to with the Path ACL Depth field.
- REST and SOAP API analytics dashboards migrated to Platform Analytics experience
- The REST and SOAP API analytics dashboards have been migrated from Core UI to the Platform Analytics experience. Access the dashboards from . After upgrading, the Core UI dashboards are still available from .
- Control access for HTTP headers in CORS requests
- Configure whether to allow credentials in requests with the Access-Control-Allow-Credentials field and which HTTP headers to allow in requests with the Access-Control-Allow-Headers field.
- Deactivate CORS rules
- Turn a CORS rule [sys_cors_rule] on or off with the Active field.
- Rhino update for the JavaScript engine on the platform
- Rhino was updated to improve the performance of the JavaScript engine on the platform.
- Web requests from integration users update the Last login and Last login time fields on user records
- By default, the Last login and Last login time fields in a user record [sys_user] are updated when an integration user sends a web request to an instance. To turn off this functionality, set both the glide.basicauth.update_last_login_time and the glide.oauth.update_last_login_time system properties to false.
Deprecations
- The System Performance Dashboard is deprecated as of the Xanadu release. Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more.
- Starting with the Xanadu release, Application Insights is being prepared for future deprecation. It will be hidden and no longer available in the ServiceNow Store but will continue to be supported. Instead, Impact Instance Observer offers a powerful solution for enhancing system performance. Contact your account manager to discover more. For details, see the Deprecation Process [KB0867184] article in the Now Support Knowledge Base.
Activation information
ServiceNow AI Platform is a ServiceNow AI Platform feature that is active by default.
Accessibility information
- TinyMCE Upgrade
-
Tiny MCE is an open-source rich text editor used in the HTML editor field. The upgrade of TinyMCE from v.4 to v.6.8.2 provides the following accessibility improvements:
- Keyboard:
- The color picker slider is now accessible using both keyboards and screen readers.
- There is also now a check mark to indicate the color selected by the user.
- The close dialog buttons in the modal dialogs are now accessible.
- The keyboard focus indicator is now clearly visible in the font color selection menu items.
- Screen reader:
- The selected value of drop-down menus like Font and Font-size is now announced by the screen reader.
- Low vision:
- The script editor and the HTML editor tool bar is now dark theme compatible.
- Keyboard:
- Admin Center and Adoption Blueprints accessibility enhancements
- Accessibility issues have been fixed for the following personas as part of Xanadu in Admin Center and Adoption Blueprints:
- persona_low_vision
- persona_no_vision
- persona_color
- persona_auditory
- persona_speech
- persona_cognitive
- persona_physical