---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Benchmarks release notes

# Benchmarks release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Benchmarks application gives you instant visibility into your key performance indicators (KPIs) and trends. Benchmarks was enhanced and updated in the Xanadu release.

## Benchmarks highlights for the Xanadu release {#benchmarks-rn__benchmarks-rn-highlights}

Experience the all-new KPI in the self-solved deflections category of ITSM
Benchmarks to help resolve the digital issues encountered by users on a daily basis.{#benchmarks-rn__benchmarks-rn-highlights-1}

See [Benchmarks](https://www.servicenow.com/docs/access?context=r_Benchmarks&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for more information.{#benchmarks-rn__benchmarks-rn-highlights-2}
Important:  
Benchmarks is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#benchmarks-rn__benchmarks-rn-new-features}

[Benchmark KPIs](https://www.servicenow.com/docs/access?context=c_BenchKPIConfig&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   The new Self-solved using AI search QnA and Self-solved using Proactive Engagement for DeX KPIs added to the self-solved deflections are benchmarked for all the cohorts. These new contributing indicators help organizations
    track the self-solved deflection.

## Activation Information {#benchmarks-rn__benchmarks-rn-activation}

Benchmarks is a ServiceNow AI Platform feature that is active by default. The new Benchmarks dashboard is automatically installed with Xanadu and is available from the ServiceNow Store.{#benchmarks-rn__benchmarks-rn-activation-1}

## Related ServiceNow applications and features {#benchmarks-rn__benchmarks-rn-related-apps}

[Performance Analytics (Indicator data sources)](https://www.servicenow.com/docs/access?context=pa-overview&version=xanadu&pubname=xanadu-now-intelligence&ft:locale=en-US)
:   The ServiceNow®
    Performance Analytics application is an in-platform solution that enables organizations to create management dashboards, report on KPIs and metrics, and answer key business questions to help increase quality and reduce the costs
    of service delivery.

[Success Dashboard](https://www.servicenow.com/docs/access?context=success-dashboard-indicator-landing&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   The ServiceNow® Success Dashboard enables the leadership team and process owners to gain insights into the performance of their ServiceNow®
    IT Service Management (ITSM) implementation using the KPIs defined by the ServiceNow AI Platform®.

[Continual Improvement Management](https://www.servicenow.com/docs/access?context=cim-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   Use the ServiceNow®
    Continual Improvement Management application to request improvement opportunities and implement phases and tasks to meet performance goals, track progress, and measure success.

[Strategic Portfolio Management](https://www.servicenow.com/docs/access?context=r_ITBusinessManagement&version=xanadu&pubname=xanadu-it-business-management&ft:locale=en-US)
:   The ServiceNow®
    Strategic Portfolio Management application enables you to align work with business goals to deliver products and services in a way that supports your strategic priorities.