--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Browser requirements for all Xanadu features and products # Browser requirements for all Xanadu features and products {#ariaid-title1} * Release version: Xanadu * * Updated June 13, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read Cumulative release notes summary on browser requirements for Xanadu features and products. Several products have specific browser requirements. Review this information to ensure you are using the correct browsers and browser versions. {#rn-summary-browser-reqs__rn-summary-browser-table__entry__2} | Application or feature | Details | |-|-| | AI Search | AI Search doesn't support Internet Explorer. | | Advanced Work Assignment | Advanced Work Assignment doesn't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge -Chromium or one of the other supported browsers that are listed in [Browser support](https://servicenow-prod.fluidtopics.net/b6UGr1Nnb4bfoIN_SLZ89Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Agent experience for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). | | Business Continuity Management | Business Continuity Management requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_whk_hll_y1c} | | Case management for CSM | ServiceNow workspaces don't support mobile devices, Internet Explorer, or Microsoft Edge. Instead, use Microsoft Edge - Chromium or one of the other supported browsers listed in [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). | | Data management for CSM | Starting with the Xanadu release, ServiceNow® Data Management doesn't support mobile devices and Internet Explorer. For more information, see [Browser support](https://www.servicenow.com/docs/access?context=browser-support&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US). | | Digital End-User Experience | For the web/SaaS application, enable the DEX browser extension for monitoring web/SaaS applications to collect various operational or performance-based metrics on your system. For more information, see [Enable DEX browser extension](https://www.servicenow.com/docs/access?context=enable-dex-browser-extension&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US). | | Next Experience | Xanadu no longer supports Internet Explorer 11. You can't log in through that browser. The iOS version of Firefox is also not supported. | | Next Experience Developer (NED) Tools | Download Next Experience Developer Tools from the Google Chrome Web Store. | | Now Assist | Now Assist supports various browsers, including Google Chrome and Microsoft Edge. Now Assist isn't supported in Microsoft Internet Explorer. | | Now Assist AI agents | Now Assist AI agents supports various browsers, including Google Chrome and Microsoft Edge. Now Assist AI agents isn't supported in Internet Explorer. | | Now Assist in Virtual Agent | Now Assist in Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/b6UGr1Nnb4bfoIN_SLZ89Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Operational Resilience | Business Continuity Management requires the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__d1180e330} | | Policy and Compliance Management | GRC: Policy and Compliance Management requires the latest public release and two previous release versions of the following browsers: * Google Chrome * Firefox and Firefox Extended Support Release (ESR) * Microsoft Edge Chromium * Safari 12.0 and later versions {#rn-summary-browser-reqs__ul_mpm_5vg_zzb} | | RPA Hub | ServiceNow workspaces don't support mobile devices. For more information about the list of supported browsers, see [Browser support](https://servicenow-prod.fluidtopics.net/b6UGr1Nnb4bfoIN_SLZ89Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | Service Portal | The Xanadu release doesn't support Internet Explorer 11. The iOS version of Firefox doesn't support Service Portal pages. For more information about Service Portal browser support, see [Browser support](https://servicenow-prod.fluidtopics.net/b6UGr1Nnb4bfoIN_SLZ89Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | | UI Builder | Internet Explorer isn't supported for UI Builder. | | Virtual Agent | Virtual Agent supports various browsers, including Google Chrome and Microsoft Edge. For more information, see [Browser support](https://servicenow-prod.fluidtopics.net/b6UGr1Nnb4bfoIN_SLZ89Q "Browser support varies for each version of the user interface (UI). Some features have additional browser requirements, which are noted in the appropriate documentation."). | [ ] {#rn-summary-browser-reqs__rn-summary-browser-table}