--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Features and changes by product # Features and changes by product {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Review the new features and changes in this release by product. ## New products in Xanadu {#new-features-changes__section_ijs_5wf_j2b} The Xanadu release includes new products. Employee Service Management : * [HR Service Delivery for Healthcare release notes](https://servicenow-prod.fluidtopics.net/qepy_GHLfzLMzmQ6cJNHqw "The ServiceNow HR Service Delivery for Healthcare application creates a standardized, digitized, and automated physician onboarding workflow using the Healthcare Professional data model. The application enables you to see the full picture for all the required onboarding information during and after physician onboarding. HR Service Delivery for Healthcare is a new application in the Xanadu release.") * [Journey designer release notes](https://servicenow-prod.fluidtopics.net/n79KGJCUvu3tpAYokJSSpA "The ServiceNow Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Xanadu release.") * [Leader Hub release notes](https://servicenow-prod.fluidtopics.net/orcmJ0_OCb~NftTGBA51jQ "The ServiceNow Leader Hub application empowers organizational leaders to understand the strengths of their teams, identify gaps in skills, and facilitate changes that are conducive to the success of their workforce. Leader Hub is a new application in the Xanadu release.") * [Skills Intelligence release notes](https://servicenow-prod.fluidtopics.net/zMnnEhEJzuhfy1DQfDmZdQ "The ServiceNow Skills Foundation application provides an overview of skills-related data and enables admins to work on Job architecture data from a single location. Skills Foundation was enhanced and updated in the Xanadu release to provide enhanced visibility into employee skill activities across a range of Talent Development products.") {#new-features-changes__ul_olv_fr5_bcc} Field Service Management : [Now Assist for Field Service Management (FSM) release notes](https://servicenow-prod.fluidtopics.net/RcdRE7yUrzM0DyRW6byH1w "The ServiceNow Now Assist for FSM application brings generative AI to Field Service Management. Now Assist for FSM is a new application in the Xanadu release.") Financial Services Operations : * [Dispute Content Pack for US Regulations release notes](https://servicenow-prod.fluidtopics.net/0up4Oe~XeHeTgrBMYrKh~A "The ServiceNow Dispute Content Pack for US Regulations application enables issuers in the United States (US) to track dispute cases and conform with regulatory guidelines. Dispute Content Pack for US Regulations is a new application in the Xanadu release.") * [Dispute Rules Content Pack for Mastercard release notes](https://servicenow-prod.fluidtopics.net/SzDjBjYIJYMHn3uiuEgphQ "The ServiceNow Dispute Rules Content Pack for Mastercard application provides a questionnaire for intake of dispute related information under various dispute categories as per Mastercard guidelines.​ Dispute Rules Content Pack for Mastercard is a new application in the Xanadu release.") * [Individual Life Claims release notes](https://servicenow-prod.fluidtopics.net/vUx6DU283RX0YdWIaKlieQ "The ServiceNow Individual Life Claims application enables your organization to perform end-to-end claim processing for individual life policies. Individual Life Claims is a new application in the Xanadu release.") * [Now Assist for Financial Services Operations (FSO) release notes](https://servicenow-prod.fluidtopics.net/E_TwRiLYWJ2C2rvAgRgFCw "The ServiceNow Now Assist for Financial Services Operations (FSO) application brings generative AI to Financial Services Operations. By creating summaries of the card disputes and insurance claims from the case records, agents can quickly view the key details. Now Assist for FSO is a new application in the Xanadu release.") * [Verifi Spoke release notes](https://servicenow-prod.fluidtopics.net/yz5RvXTNz~Lz_VlbOmaHuw "The ServiceNow Verifi Spoke application uses the Verifi Spoke actions to connect with the Verifi APIs and streamline the card dispute resolution process. Verifi Spoke is a new application in the Xanadu release.") {#new-features-changes__ul_nxk_nr5_bcc} Governance, Risk, and Compliance : [Smart Assessment Engine release notes](https://servicenow-prod.fluidtopics.net/l8zEsXjGLNFjr~2MUuHAuA "The ServiceNow Smart Assessment Engine (SAE) application helps you to reduce the manual burden and costs of your assessment processes through automation. Smart assessments can help you with evaluating various situations, aspects, or records. SAE is a new application in the Xanadu release.") IT Operations Management : [Service Reliability Management release notes](https://servicenow-prod.fluidtopics.net/eZnnwzqCBX_rPkGs_TJ6RA "The ServiceNow Service Reliability Management (SRM) application helps your organization to respond, collaborate, track, and self-remediate when working on alerts and incidents. Service Reliability Management is a new application in the Xanadu release.") IT Service Management : [Proactive Engagement release notes](https://servicenow-prod.fluidtopics.net/f~CSHoYAmdDAzL3pT1sh7g "The ServiceNow Proactive Engagement application helps organizations improve their employee digital experience, productivity, and satisfaction by proactively enabling employees to self-solve digital issues that they experience on a day-to-day basis. Proactive Engagement is a new application in the Xanadu release.") Hyperautomation and Low Code : [ServiceNow IDE release notes](https://servicenow-prod.fluidtopics.net/fsTSianu23SzOQadyb~RuA "The ServiceNow integrated development environment (IDE) application enables developers to create scoped applications in source code in an IDE based on Visual Studio Code for the Web on the ServiceNow AI Platform. ServiceNow IDE is a new application in the Xanadu release.") Operational Technology : * [Operational Technology Request Management release notes](https://servicenow-prod.fluidtopics.net/zRD2JuvwrAZcqsXU9IilGQ "The ServiceNow Operational Technology Request Management application lets you access the Operational Technology (OT) Service Catalog to request OT catalog items and fulfill them based on the defined flows. OT workers can then create and submit an OT request from a catalog item, which helps provide a consistent experience and facilitates cross-functional requests. Operational Technology Request Management is a new feature in the Xanadu release.") * [Vulnerability Response Integration with Microsoft Defender for IoT (Azure) release notes](https://servicenow-prod.fluidtopics.net/FzBNNqlI0_eA51T9HqDi~g "The ServiceNow Vulnerability Response Integration with Microsoft Defender for IoT (Azure) application uses data imported from Microsoft Defender for IoT (Azure) to enable risk-based action with the production process context. Vulnerability Response Integration with Microsoft Defender for IoT (Azure) is a new application in the Xanadu release.") {#new-features-changes__ul_q32_hs5_bcc} Retail Operations : [Retail Operations release notes](https://servicenow-prod.fluidtopics.net/qKgaxgkfiaeSV1o8kPU4~A "The ServiceNow Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues quickly with self-service, and freeing up time to better serve customers. Retail Operations is a new application in the Xanadu release.") Sales Customer Relationship Management : * [Lead Management release notes](https://servicenow-prod.fluidtopics.net/LlwTN9l9C33WBEst0BfNlA "The ServiceNow Lead Management application enables your sales development representatives to create and manage leads. Leads are individuals or organizations that have shown interest in a product or service and require nurturing to be qualified for a potential opportunity for sale. Lead Management is a new application in the Xanadu release.") * [Sales Agreement Management release notes](https://servicenow-prod.fluidtopics.net/QeSL25b3K4TzmoefPAL5hw "The ServiceNow Sales Agreement Management application enables you to capture the scope and conditions from a quote for future sales transactions over a specified period between a buyer and a seller. Sales Agreement Management is a new application in the Xanadu release.") {#new-features-changes__ul_b1b_ss5_bcc} Security Operations : [Threat Intelligence Security Center release notes](https://servicenow-prod.fluidtopics.net/hyNldLjidZc3XXLFoD939w "The ServiceNow Threat Intelligence Security Center (TISC) application empowers your organization to connect security and IT teams so you can respond faster and more efficiently to threats.") Telecommunications, Media, and Technology : * [Field Service Management for Telecommunication release notes](https://servicenow-prod.fluidtopics.net/U8~GUaEval83tpOP4WTycQ "The ServiceNow Field Service Management for Telecommunication application enables you to manage the field service workflow for the telecommunication industry. Field Service Management for Telecommunication is a new application in the Xanadu release.") * [Now Assist for Telecommunications, Media and Technology (TMT) release notes](https://servicenow-prod.fluidtopics.net/m~UZAj8HZ8Yoyjhv6P5vBQ "The ServiceNow Now Assist for TMT application brings generative AI to Proactive Service Experience Workflows. Improve productivity and efficiency by delivering better self-service, recommending actions, and delivering answers. Now Assist for TMT is a new application in the Xanadu release.") {#new-features-changes__ul_rhj_bt5_bcc} ## Updated features and products {#new-features-changes__section_kjs_5wf_j2b} Other products were changed and updated in the Xanadu release. For more information, refer to the release notes topics, which are organized by product area. * **[API release notes](https://servicenow-prod.fluidtopics.net/GUC99X91RZNo0~7lpqaPrA)** ServiceNow® APIs let you build custom applications and experiences. APIs were enhanced and updated in the Xanadu release. * **[Conversational Interfaces release notes](https://servicenow-prod.fluidtopics.net/8k8LJlkcyNiNjv84VaGtdg)** Conversational Interfaces includes enhancements and changes in the Xanadu release. * **[Customer Service Management release notes](https://servicenow-prod.fluidtopics.net/D1yQlpXD1qax8LmqsjKgZQ)** The ServiceNow® Customer Service Management application has new and updated applications and features in the Xanadu release. * **[Employee Service Management release notes](https://servicenow-prod.fluidtopics.net/R8qtPjf8Ou0H8_N~gPmMCg)** Employee Service Management has new and updated features in the Xanadu release * **[Enterprise Architecture (formerly Application Portfolio Management) Release Notes](https://servicenow-prod.fluidtopics.net/2NxbHFHsRUKscPuhohbSeg)** The ServiceNow® Enterprise Architecture unites strategic and operational teams, enabling organizations to achieve their business objectives. Enterprise Architecture was enhanced and updated in the Xanadu release. * **[Now Assist for Enterprise Architecture (EA) release notes](https://servicenow-prod.fluidtopics.net/lYYk~_ouD~5QO6B4969Pcg)** The ServiceNow® Now Assist for Enterprise Architecture (EA) application introduces generative AI skills into the Enterprise Architecture Workspace. You can summarize Architectural Decision Records (ADR) in the Enterprise Architecture Workspace. Now Assist for Enterprise Architecture (EA) is a new application in the Xanadu release. * **[Environmental, Social, and Governance Management release notes](https://servicenow-prod.fluidtopics.net/Sw6f47rkwY2nuyaFneV7IQ)** The ServiceNow® ESG Management application helps you to manage all your environmental, social, and governance (ESG) commitments. ESG Management was enhanced and updated in the Xanadu release. * **[Field Service Management release notes](https://servicenow-prod.fluidtopics.net/MybJzdUhqLMA8qRYzlXsFg)** The ServiceNow® Field Service Management application enables your organization to manage location-based work more efficiently and safely. Field Service Management was enhanced and updated in the Xanadu release. * **[Financial Services Operations release notes](https://servicenow-prod.fluidtopics.net/uYsAZteSs4ow92nHwrxYdg)** Financial Services Operations has new and updated features in the Xanadu release. * **[Governance, Risk, and Compliance release notes](https://servicenow-prod.fluidtopics.net/5O6h1pxThLzhMPsoebV1Xg)** Governance, Risk, and Compliance new and updated features in the Xanadu release * **[Healthcare and Life Sciences release notes](https://servicenow-prod.fluidtopics.net/Lpzh5NNR3id6W1yMTT~IVg)** Healthcare and Life Sciences has new and updated features in the Xanadu release. * **[Hyperautomation and Low-code release notes](https://servicenow-prod.fluidtopics.net/K~OTdg1BW9TRYJwfQHMSWQ)** The ServiceNow AI Platform® has new and updated hyperautomation and low-code features in the Xanadu release. * **[Next Experience Components release notes](https://servicenow-prod.fluidtopics.net/EZHz_k6i4y4Wq2jzauA1~Q)** The ServiceNow® Next Experience Components are the components used to build custom user interfaces. Next Experience Components was enhanced and updated in the Xanadu release. * **[Impact release notes](https://servicenow-prod.fluidtopics.net/oXXiqPKKpl8Qb51o0EuRVw)** The ServiceNow® Impact application is a first-of-it's-kind value acceleration solution designed to meet customers where they are in their unique ServiceNow digital transformation journey.  Built on the ServiceNow AI Platform, Impact combines expert coaching, personalized insights and recommendations, peer benchmarking, technical support, role-based training, and curated content all delivered in a personalized digital experience. Impact was enhanced and updated in the Xanadu release. * **[Intelligent Experiences release notes](https://servicenow-prod.fluidtopics.net/4eGcjsFOOfw9GWVmuA_T1w)** Intelligent Experiences has new and updated features in the Xanadu release. * **[IT Asset Management release notes](https://servicenow-prod.fluidtopics.net/oMM2RNfsGWJa~9reXd9lqw)** IT Asset Management has new and updated features in the Xanadu release * **[IT Operations Management release notes](https://servicenow-prod.fluidtopics.net/XJLOSU1SVPBiOOCc7z9kRw)** IT Operations Management has new and updated features in the Xanadu release. * **[IT Service Management release notes](https://servicenow-prod.fluidtopics.net/I4uROKpS0d2vOf3ru0DgXQ)** IT Service Management has new and updated features in the Xanadu release. * **[Manufacturing Commercial Operations release notes](https://servicenow-prod.fluidtopics.net/QW~hWwtcj2wAYrV__1o7cA)** The ServiceNow® Manufacturing Commercial Operations application enables you to manage the end-to-end life cycle of your products, subscriptions, and services. Manufacturing Commercial Operations was enhanced and updated in the Xanadu release. * **[Mobile Platform release notes](https://servicenow-prod.fluidtopics.net/r~15eg_ELGPra_sSPVkY2w)** The ServiceNow® Mobile Platform enables you to access your ServiceNow instance from anywhere. Mobile Platform was enhanced and updated in the Xanadu release. * **[Now Assist release notes](https://servicenow-prod.fluidtopics.net/c114rMQ0SGz_cSAfxlKV~w)** Now Assist product enhancements and updates in the Xanadu release. * **[Operational Technology release notes](https://servicenow-prod.fluidtopics.net/gQodv96AGxQxwdEdTWVuXA)** Operational Technology has new and updated features in the Xanadu release. * **[Platform Analytics release notes](https://servicenow-prod.fluidtopics.net/Z9As1hEeBmbBhuIimvth~w)** Platform Analytics has new and updated features in the Xanadu release. * **[Public Sector Digital Services release notes](https://servicenow-prod.fluidtopics.net/8sgpjKcWgIcZUvJu~EV_rw)** The ServiceNow® Public Sector Digital Services application enables government agencies to provide citizens, businesses, and other agencies with important services such as public records, licenses, permits, and social services. Public Sector Digital Services was enhanced and updated in the Xanadu release. * **[Retail Operations release notes](https://servicenow-prod.fluidtopics.net/qKgaxgkfiaeSV1o8kPU4~A)** The ServiceNow® Retail Operations application empowers frontline managers and associates to seamlessly manage day-to-day store operations by automating tasks, resolving issues quickly with self-service, and freeing up time to better serve customers. Retail Operations is a new application in the Xanadu release. * **[Sales Customer Relationship Management release notes](https://servicenow-prod.fluidtopics.net/UMS45BBsO1K~NRT_xlSt~w)** ServiceNow® Sales Customer Relationship Management is a set of new and updated applications and features in the Xanadu release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and post-sales order changes and renewals. * **[Security Operations release notes](https://servicenow-prod.fluidtopics.net/vHWfeqYD7s7UtCdBQwWWYA)** Security Operations has new and updated features in the Xanadu release. * **[ServiceNow AI Platform administration release notes](https://servicenow-prod.fluidtopics.net/f43L7whRuntT8qFe4DruHA)** ServiceNow AI Platform® administration product enhancements and updates in the Xanadu release. * **[ServiceNow AI Platform capabilities release notes](https://servicenow-prod.fluidtopics.net/j0puqmkPMfjuCyLqVtriCQ)** ServiceNow AI Platform® capabilities were enhancements and updates in the Xanadu release. * **[ServiceNow AI Platform security release notes](https://servicenow-prod.fluidtopics.net/JJBSK1ynwlw7ZCg1PFQDXA)** ServiceNow AI Platform® security product enhancements and updates in the Xanadu release. * **[ServiceNow AI Platform user interface release notes](https://servicenow-prod.fluidtopics.net/jxa9vp9v~0QM7dbEaMd4NQ)** ServiceNow AI Platform® user interface product enhancements and updates in the Xanadu release. * **[Source-to-Pay Operations release notes](https://servicenow-prod.fluidtopics.net/nwy8k5OpEI5vDND_iaipUA)** Source-to-Pay Operations has new and updated features in the Xanadu release. * **[Strategic Portfolio Management release notes](https://servicenow-prod.fluidtopics.net/zgJXYh67V3YfSI9KeUVVtg)** Strategic Portfolio Management (formerly IT Business Management) has new and updated features in the Xanadu release. * **[Telecommunications, Media, and Technology release notes](https://servicenow-prod.fluidtopics.net/8OUt~OyfR1lFajuixfi4cA)** ServiceNow® Telecommunications, Media, and Technology has new and updated applications and features in the Xanadu release.