---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# On-Call Scheduling release notes

# On-Call Scheduling release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
On-Call Scheduling application helps you verify that dedicated support team members are available to resolve issues when they occur. On-Call Scheduling was enhanced and updated in the Xanadu release.

## On-Call Scheduling highlights for the Xanadu release {#on-call-scheduling-rn__on-call-scheduling-rn-highlights}

* Reduce and resolve gaps in on-call shifts more efficiently with the new 2024 schedule engine.
* Reduce the time required to add, remove, or move members from a shift more efficiently.
* Confirm member continuity with the new schedule engine.
{#on-call-scheduling-rn__ul_wkh_fpj_4bc}

See [On-Call Scheduling](https://www.servicenow.com/docs/access?context=c_OnCallScheduling&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US) for more information.{#on-call-scheduling-rn__on-call-scheduling-rn-highlights-2}

## Changed in this release {#on-call-scheduling-rn__on-call-scheduling-rn-changed-features}

[On-Call Scheduling new schedule engine](https://www.servicenow.com/docs/access?context=oncall-schedule-engine&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US){#on-call-scheduling-rn__on-call-scheduling-rn-rn-workspace}
:   The new 2024 schedule engine offers a more efficient and improved experience for managing your schedules and shifts. On-Call Scheduling supports an automatic upgrade to the new schedule engine.

[On-Call Scheduling new schedule engine](https://www.servicenow.com/docs/access?context=oncall-schedule-engine&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   The new schedule engine introduces the following enhancement:

    * Shift support to resolve gaps resulting from member placement.
    * Resolve daily rotation gaps, caused by adding or removing members, holiday schedules, or extra time.
    * Verifies user continuity based of the last on-call member from the previous schedule.
    * Improved performance by reducing the time required to add, remove, or move members.
    {#on-call-scheduling-rn__ul_afh_23d_gbc}

## Activation information {#on-call-scheduling-rn__on-call-scheduling-rn-activation}

On-Call Scheduling is available with activation of the ServiceNow AI Platform On-Call Scheduling plugin (com.snc.on_call_rotation). For details, see [Activate On-Call Scheduling](https://www.servicenow.com/docs/access?context=t_ActivateOnCallScheduling&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US). Activating this plugin activates the following third-party libraries:

* FullCalendar library
* DHTMLX scheduler

{#on-call-scheduling-rn__ul_ldh_ny3_nxb}  
Note:  
The On-Call Scheduling (com.snc.on_call_rotation) plugin is active by default for zBoot customers.

## Related ServiceNow applications and features {#on-call-scheduling-rn__on-call-scheduling-rn-related-apps}

[Notify](https://www.servicenow.com/docs/access?context=notify-landing-page&version=xanadu&pubname=xanadu-servicenow-platform&ft:locale=en-US)
:   In addition to emails, you can send on-call escalation notifications as SMS alerts and voice calls. Engage on-call escalation in ServiceNow®
    Notify conference calls.

[ITSM Mobile Agent](https://www.servicenow.com/docs/access?context=itsm-mobile-agent&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   Access the upcoming shifts and time-off requests of team members in the ServiceNow®
    ITSM Mobile Agent app. Send On-Call Scheduling escalation notifications as mobile push notifications.

[Service Operations Workspace for ITSM](https://www.servicenow.com/docs/access?context=sow-landing-page&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   Identify available On-Call Scheduling members of a support group who can be contacted to resolve an issue in ServiceNow®
    Service Operations Workspace.