---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Operational Technology Incident Management release notes

# Operational Technology Incident Management release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated January 21, 2025
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Operational Technology Incident Management application enables engineers to resolve Operational Technology (OT) device and production process issues. Operational Technology Incident Management was enhanced and updated in the Xanadu
release.

## Operational Technology Incident Management highlights for the Xanadu release {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-highlights}

* Relate an OT incident to an OT change request by creating the incident from the change record in the Industrial Workspace.
* Organize your OT incidents with the updated OT incident record on the Industrial Workspace.

See [Operational Technology Incident Management](https://www.servicenow.com/docs/access?context=operational-technology-incident-management-landing-page&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US) for more information.{#operational-technology-incident-management-rn__operational-technology-incident-management-rn-highlights-2}
Important:  
Operational Technology Incident Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-new-features}

[Create an OT incident from an OT change request](https://www.servicenow.com/docs/access?context=create-ot-incident-from-ot-change&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Create
    an OT incident related to an OT change request directly from the OT change record in the Industrial Workspace.

## Changed in this release {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-changed-features}

[Updated layout of the OT incident record on the Industrial Workspace](https://www.servicenow.com/docs/access?context=report-ot-incident&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US){#operational-technology-incident-management-rn__operational-technology-incident-management-rn-rn-workspace}
:   The OT incident record in the Industrial
    Workspace was updated to include all existing related lists under the Related Records tab.

## Removed in this release {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-removed-features}

The Opened column was removed from the lists under the OT Incident module in the Industrial
Workspace list view.{#operational-technology-incident-management-rn__operational-technology-incident-management-rn-removed-features-1}

## Activation information {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-activation}

Install Operational Technology Incident Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).  
Note:  
Operational Technology Incident Management now includes the Industrial Process Manager, and can be used with or without Operational Technology Manager.

## Related ServiceNow applications and features {#operational-technology-incident-management-rn__operational-technology-incident-management-rn-related-apps}

[IT Service Management](https://www.servicenow.com/docs/access?context=r_ITServiceManagement&version=xanadu&pubname=xanadu-it-service-management&ft:locale=en-US)
:   When integrated with Operational Technology Incident Management, the ServiceNow
    IT Service Management application enables engineers to resolve OT device and production process issues.

[Industrial Process Manager](https://www.servicenow.com/docs/access?context=industrial-process-manager-overview&version=xanadu&pubname=xanadu-operational-technology&ft:locale=en-US)
:   Use the ServiceNow®
    Industrial Process Manager application to create the ISA-95 Equipment Model data foundation that is required for the ServiceNow®
    Industrial solution, enabling you to create your own version of the equipment models in each of your industrial solution sites.