---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Agent Chat release notes

# Agent Chat release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Agent Chat application enables agents to interact directly with end users through chat. Agent Chat was enhanced and updated in the Xanadu release.

## Agent Chat highlights for the Xanadu release {#agent-chat-rn__agent-chat-rn-highlights}

Trigger Now Assist to generate a recommended response while interacting with users in Agent Chat.{#agent-chat-rn__agent-chat-rn-highlights-1}

See [Agent Chat](https://www.servicenow.com/docs/access?context=ci-use-agent-chat&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US) for more information.{#agent-chat-rn__agent-chat-rn-highlights-2}
Important:  
Agent Chat is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#agent-chat-rn__agent-chat-rn-new-features}

[Using Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Trigger Now Assist while interacting with users in Agent Chat to generate a recommended response. You can edit the recommended response or have Now Assist shorten or lengthen it.

[Using Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-using&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Agent Chat supports multiple languages in chat summarizations.
:   Configure when and to whom chat summarization is available by specifying channels and roles in the Now Assist Admin console.

## Activation information {#agent-chat-rn__agent-chat-rn-activation}

Agent Chat is a ServiceNow AI Platform feature that is available with activation of the Agent Chat plugin (com.glide.interaction.awa). For details, see [Configuring Agent Chat](https://www.servicenow.com/docs/access?context=ci-agent-chat-configuring&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US).{#agent-chat-rn__agent-chat-rn-activation-1}

## Related ServiceNow applications and features {#agent-chat-rn__agent-chat-rn-related-apps}

[Virtual Agent](https://www.servicenow.com/docs/access?context=virtual-agent-landing-page&version=xanadu&pubname=xanadu-conversational-interfaces&ft:locale=en-US)
:   Provide your employees and customers with a friendly messaging interface, featuring prebuilt conversations powered by artificial intelligence.