---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Financial Services Operations Integration with Visa release notes

# Financial Services Operations Integration with Visa release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated October 14, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

The ServiceNow®
Financial Services Operations Integration with Visa application enables you to seamlessly integrate with Visa Resolve Online (VROL) (VROL) APIs using the Visa Spoke Actions to manage various dispute lifecycle events. Financial Services Operations Integration with Visa was enhanced and updated in the Xanadu release.

## Financial Services Operations Integration with Visa highlights for the Xanadu release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-highlights}

* Handle various dispute lifecycle events including transaction searches, dispute case creation, questionnaire submissions, fraud reporting, and more.
* Utilize data model elements to capture and store information used in subflows for seamless integration.
{#financial-services-operations-integration-with-visa-rn__ul_mcd_gn5_1dc}

See [Financial Services Operations Integration with Visa](https://www.servicenow.com/docs/access?context=financial-services-operations-integration-with-visa-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-highlights-2}
Important:  
Financial Services Operations Integration with Visa is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-new-features}

[Updated subflows for Visa Resolve Online (VROL) 24.2 revision](https://www.servicenow.com/docs/access?context=components-installed-with-the-financial-services-operations-integration-with-visa&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Updated the following subflows to support the changes in the Visa Resolve Online (VROL) (VROL) release 24.2 revision:

    * Look up Case Details
    * Submit Fraud Report
    * Update Case Resolution Status
    {#financial-services-operations-integration-with-visa-rn__ul_wwy_dzy_bdc}

## Changed in this release {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-changed-features}

[Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=visa-spoke&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US)
:   Updated the following subflows to align with Visa Resolve Online (VROL) release 25.1 revision changes:

    * Submit dispute questionnaire
    * Submit fraud report
    {#financial-services-operations-integration-with-visa-rn__ul_ekh_lmd_w2c}

## Activation information {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-activation}

Install Now Assist for FSO by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-activation-1}

## Related ServiceNow applications and features {#financial-services-operations-integration-with-visa-rn__financial-services-operations-integration-with-visa-rn-related-apps}

[Playbooks for Customer Service Management](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Playbooks for ServiceNow®
    Customer Service Management provides a way to visualize business process workflows in a simple, task-oriented view for consistent responses to commonly encountered situations.

[Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Card Operations application digitizes and automates the card operations of your financial institution, enabling quick processing of credit card applications and card transaction disputes.

[Financial Services Credit Operations](https://www.servicenow.com/docs/access?context=fso-credit-operations-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   The ServiceNow®
    Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow®
    Financial Services Operations workflows.

[Integration Hub](https://www.servicenow.com/docs/access?context=integrationhub&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US)
:   Automate integration tasks by using ServiceNow components for ServiceNow®
    Workflow Studio, or develop custom integrations. A separate subscription is required.

[Integration Hub available spokes](https://www.servicenow.com/docs/access?context=spokes-list&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US)
:   Activate spokes to improve your Workflow Studio experience with integration-specific content. Use prebuilt flows and actions to automate your integrations or create your own integration automation.