---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Individual Life Claims release notes

# Individual Life Claims release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Individual Life Claims application enables your organization to perform end-to-end claim processing for individual life policies. Individual Life Claims is a new application in the Xanadu release.

## Individual Life Claims highlights for the Xanadu release {#individual-life-claims-rn__individual-life-claims-rn-highlights}

* Streamline the claims process with a clear and intuitive system for your intake specialists, claim specialists, and managers.
* Enable your claim specialists to handle multiple policies within a claim case.
* Use a customized playbook and workspace for various claim-related roles.
* Manage the entire claims life cycle, from the first-notice-of-loss (FNOL) to the case closure.
{#individual-life-claims-rn__ul_ct5_kf5_kbc}

See [Individual Life Claims](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#individual-life-claims-rn__individual-life-claims-rn-highlights-2}
Important:  
Individual Life Claims is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Individual Life Claims features {#individual-life-claims-rn__individual-life-claims-rn-new-features}

[Individual Life Claims application](https://www.servicenow.com/docs/access?context=individual-life-claims-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Record key details at FNOL, verify documents, and manage the tasks for the primary claim and related claims.

[Claims data model](https://www.servicenow.com/docs/access?context=insurance-claims-core-data-model&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Build a claims flow for individual benefits such as long-term care, disability, critical illness, and so on.

[Customized playbook experience for FNOL](https://www.servicenow.com/docs/access?context=create-an-individual-life-claim-case&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Use a customized playbook to complete the FNOL process with step-by-step guidance to verify that every task gets completed at the correct stage of the process.

[New adjuster workspace](https://www.servicenow.com/docs/access?context=individual-life-claim-adjuster-tasks&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Resolve issues, complete tasks, and manage reserves and payments across multiple policies for individual life claims in a new workspace.

[Death benefit workflow](https://www.servicenow.com/docs/access?context=individual-life-claims-workflows&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Use the included death benefit claim workflow as an example to start building your own workflow.

[Approval engine for reserves and payments](https://www.servicenow.com/docs/access?context=approve-reserve-or-payment-amount&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Route requests to managers to approve reserves or payments that are above an adjuster's authorized limit.

## Activation information {#individual-life-claims-rn__individual-life-claims-rn-activation}

Install Individual Life Claims by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#individual-life-claims-rn__individual-life-claims-rn-activation-1}

## Related ServiceNow applications and features {#individual-life-claims-rn__individual-life-claims-rn-related-apps}

[Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   ServiceNow®
    Financial Services Operations Core stores the customer data that is required for handling claims requests.

[Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   ServiceNow®
    Customer Service Management enables the extension of tables from the ServiceNow application into the Individual Life Claims application.

[Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Playbooks for ServiceNow®
    Customer Service Management provide a way to visualize business process workflows in a simple, task-oriented view, ensuring consistent responses to commonly encountered situations.