--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Agent Workspace for HR Case Management release notes # Agent Workspace for HR Case Management release notes {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Agent Workspace for HR Case Management application enables you to interact with employees, respond to inquiries, and resolve issues quickly. Agent Workspace for HR Case Management was enhanced and updated in the Xanadu release. ## Agent Workspace for HR Case Management highlights for the Xanadu release {#hr-aws-rn__hr-aws-rn-highlights} * Minimize case transfers and improve agent efficiency by viewing HR service descriptions during case creation. * View recently updated cases in list view. * Enable agents to quickly respond to HR tasks using response templates. * Enable HR agents to expedite services by creating decision trees. * Support claims in Employee Relations cases by uploading attachments in personal notes. * Benefit from accessibility improvements to create a configurable workspace that supports Web Content Accessibility Guidelines (WCAG) 2.1 Level AA conformance. {#hr-aws-rn__ul_yzk_243_w1c} See [Agent Workspace for HR Case Management (Configurable)](https://www.servicenow.com/docs/access?context=agent-ws-hr-case-mgmt-landing-page&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) for more information.{#hr-aws-rn__hr-aws-rn-highlights-2} Important: Agent Workspace for HR Case Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Xanadu release {#hr-aws-rn__hr-aws-rn-new-features} [Create a case in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=agent-ws-configurable-hr-create-case&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : HR agents can minimize case transfers and improve efficiency by viewing HR service descriptions populated in the HR service configuration by HR admins during case creation. [Lists in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=hr-agent-ws-lists&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : View recently updated cases using the Recently updated tab in the Lists view in Agent Workspace for HR Case Management. [Using a Response template in an HR case or HR task record](https://www.servicenow.com/docs/access?context=hr-agent-ws-using-response-template&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Enable agents to quickly respond to HR tasks by using response templates as reusable messages that you can copy and paste into the comments or work notes for an HR task. [Resolve HR cases using guided decision trees in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=guided-decision-tree-aws&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Expedite HR services by creating decision trees that agents can use to triage employee cases. [Add personal notes](https://www.servicenow.com/docs/access?context=add-pn-aws&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Upload attachments in personal notes that support the claim in Employee Relations cases for an assigned agent. ## Changed in this release {#hr-aws-rn__hr-aws-rn-changed-features} [Reflow for configurable workspace](https://www.servicenow.com/docs/access?context=auto-reflow&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) {#hr-aws-rn__digital-portfolio-management-rn-rn-workspace} : The Agent Workspace for HR Case Management configurable workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. For information about how to upgrade, see the [Accessibility information](https://servicenow-prod.fluidtopics.net/uTDUnhWS1ipmnI3sg8TMTQ#hr-aws-rn__hr-aws-rn-accessibility) that follows. ## UI changes {#hr-aws-rn__hr-aws-rn-ui-changes} [Use Guided Tours in Agent Workspace for HR Case Management](https://www.servicenow.com/docs/access?context=guided-tour-aws&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Selecting the help icon from the main sidebar initiates a guided tour of Agent Workspace for HR Case Management. ## Activation information {#hr-aws-rn__hr-aws-rn-activation} Install Agent Workspace for HR Case Management by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#hr-aws-rn__hr-aws-rn-activation-1} ## Accessibility information {#hr-aws-rn__hr-aws-rn-accessibility} Accessibility improvements : Accessibility improvements were completed to create a configurable workspace that supports WCAG 2.1 Level AA conformance. Reflow : The Configurable Workspace supports reflow, which enables pages and content to be zoomed up to 400% through your browser settings without loss of content or functionality. Additionally, content can be enlarged without scrolling in two dimensions at a width equivalent to 320 CSS pixels or a height equivalent to 256 CSS pixels. Page layouts are transformed into a vertical, stacked view automatically when users increase browser zoom to 400%. : This enhancement helps users with low vision or who have trouble seeing web content in a browser due to monitor size, device type, poor lighting, or other situations. Reflow can be turned off with a system property for instances, experiences, and pages. See [Reflow for Configurable Workspace](https://www.servicenow.com/docs/access?context=auto-reflow&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US) for details. ## Related ServiceNow applications and features {#hr-aws-rn__hr-aws-rn-related-apps} [HR Service Delivery](https://www.servicenow.com/docs/access?context=hr-service-delivery&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Improve the employee service experience by automating HR interactions and providing a single platform for all HR services. Replace manual and siloed processes with cross-functional digital workflows for increased efficiency. Align business goals with employee needs, including onboarding, career growth, and other transitions. [Now Assist for HR Service Delivery (HRSD)](https://www.servicenow.com/docs/access?context=now-assist-hrsd&version=xanadu&pubname=xanadu-employee-service-management&ft:locale=en-US) : Summarize case information, generate resolution notes, and summarize chat information using GenAI capabilities. Enable your agents to understand the chat and case context and to propose quicker resolutions to requesters.