---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Sales Customer Relationship Management release notes

# Sales Customer Relationship Management release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated November 26, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

ServiceNow®
Sales Customer Relationship Management is a set of new and updated applications and features in the Xanadu release. These applications enable you to manage the product sales life cycle in your organization, including leads, pre-sales opportunities, sales quote generation, order capture, order fulfillment, and
post-sales order changes and renewals.  
Note:  
Sales Customer Relationship Management includes workflows for Customer Lifecycle Operations (Customer Life Cycle Management) and Customer Contracts and Entitlements. Agents can use the Order Operations Case Management application to display order cases and order case line items in CSM Configurable Workspace. The Case lines and workflows application provides the ability to reference multiple line items on a case record. For details on these features in the Xanadu release, see the following release notes:

* [Data management for CSM release notes](https://servicenow-prod.fluidtopics.net/XgrDb6t_mpAy0fXbFJ52Tg "The ServiceNow Data management for Customer Service Management application enables you to organize and manage the data for both your internal users and external customers. Data management for Customer Service Management was enhanced and updated in the Xanadu release.") (Customer Life Cycle Management)
* [Customer Contracts and Entitlements release notes](https://servicenow-prod.fluidtopics.net/_khdFbhIhVisE1MKsglD6Q "The ServiceNow Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Xanadu release.") (Customer Contracts and Entitlements)
* [Case management for CSM release notes](https://servicenow-prod.fluidtopics.net/h8xe6uIx6astUSg6N8kxmg "The ServiceNow Case management for CSM application enables customer service organizations and support teams to collaborate on customer problems proactively to resolve issues. Case management for CSM was enhanced and updated in the Xanadu release.") (Order Operations Case Management and Case lines and workflow application)
{#sales-order-management-rn-landing__ul_kff_1q1_ndc}
* **[Lead Management release notes](https://servicenow-prod.fluidtopics.net/LlwTN9l9C33WBEst0BfNlA)**   
  The ServiceNow® Lead Management application enables your sales development representatives to create and manage leads. Leads are individuals or organizations that have shown interest in a product or service and require nurturing to be qualified for a potential opportunity for sale. Lead Management is a new application in the Xanadu release.
* **[Opportunity Management release notes](https://servicenow-prod.fluidtopics.net/MBDorRUtfY_eDp2wGh8dJQ)**   
  The ServiceNow® Opportunity Management application enables your sales agents and account executives to create and manage opportunities that identify and track the potential sales for your customers. Opportunity Management was enhanced and updated in the Xanadu release.
* **[Order Management release notes](https://servicenow-prod.fluidtopics.net/OI0xL_tA6rSe_oDzG4gXjQ)**   
  The ServiceNow® Order Management application enables you to capture, manage, and fulfill product and service orders from enterprise customers. Order Management was enhanced and updated in the Xanadu release.
* **[Product Catalog Management and Pricing Management release notes](https://servicenow-prod.fluidtopics.net/NwwejH9Wq~Lle6HvDoECsQ)**   
  The Sales Customer Relationship Management applications include Product Catalog Management and Pricing Management features for creating and managing the product offerings, catalogs, pricing, and discounting strategies used in your organization. These foundational features were enhanced and updated in the Xanadu release.
* **[Quote Management release notes](https://servicenow-prod.fluidtopics.net/N5isskqUWsN~DX4LAyyXxg)**   
  The ServiceNow® Quote Management application enables your sales agents to generate and manage sales quotes for your customers. Quote Management was enhanced and updated in the Xanadu release.
* **[Sales Agreement Management release notes](https://servicenow-prod.fluidtopics.net/QeSL25b3K4TzmoefPAL5hw)**   
  The ServiceNow® Sales Agreement Management application enables you to capture the scope and conditions from a quote for future sales transactions over a specified period between a buyer and a seller. Sales Agreement Management is a new application in the Xanadu release.