---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Dispute Content Pack for US Regulations release notes

# Dispute Content Pack for US Regulations release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

The ServiceNow®
Dispute Content Pack for US Regulations application enables issuers in the United States (US) to track dispute cases and conform with regulatory guidelines. Dispute Content Pack for US Regulations is a new application in the Xanadu release.

## Dispute Content Pack for US Regulations highlights for the Xanadu release {#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-highlights}

* Streamlines the tracking and management of dispute cases.
* Complies with US Regulations such as Regulation E (Reg E) and Regulation Z (Reg Z).
* Incorporate Service Level Agreement (SLA) definitions to help issuers monitor deadlines and take actions.
{#dispute-content-pack-for-us-regulation-rn__ul_fdw_jk4_4bc}

See [Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-highlights-2}
Important:  
[Dispute Content Pack for US Regulations](https://www.servicenow.com/docs/access?context=dispute-content-pack-for-us-regulation-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## Dispute Content Pack for US Regulations features {#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-new-features}

[Configurable SLA Definitions for Reg E and Reg Z](https://www.servicenow.com/docs/access?context=using-the-dispute-content-pack-for-us-regulation&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Configure SLA definitions for Reg E and Reg Z to enable dispute agents to manage cases efficiently and enable managers to monitor progress and take timely actions.

[Enhancements to dispute manager and dispute agent landing pages](https://www.servicenow.com/docs/access?context=exploring-dispute-content-pack-for-us-regulation&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Modified the existing tabs Debit card disputes cases and Credit card cases under incorrect billing with SLA breached and SLA at risk
    on both the disputes manager and dispute agent landing pages.

## Activation information {#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-activation}

Install Dispute Content Pack for US Regulations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).
{#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-activation-1}

## Related ServiceNow applications and features {#dispute-content-pack-for-us-regulation-rn__dispute-content-pack-for-us-regulation-rn-related-apps}

[Dispute Rules Content Pack for Visa](https://www.servicenow.com/docs/access?context=dispute-rules-content-pack-for-visa-landing-page-1&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Integrate with the ServiceNow®
    Dispute Rules Content Pack for Visa application to maximize success in managing card disputes efficiently and in compliance with regulatory standards.

[Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US)
:   Integrate with the ServiceNow®
    Financial Services Card Operations application to improve the efficiency and compliance of card operations in financial institutions.