--- sourceDocument: Xanadu Release Notes sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes Release : - xanadu ft:locale : - en-US ft:publication_title : - Xanadu Release Notes ft:clusterId : - rn bundleId : - rn --- # Financial Services Card Operations release notes # Financial Services Card Operations release notes {#ariaid-title1} * Release version: Xanadu * * Updated August 1, 2024 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read The ServiceNow® Financial Services Card Operations application introduces a dispute playbook on the portal, enabling cardholders to initiate disputes, retrieve enriched transaction details, and receive real-time case updates through a dispute tracker. Financial Services Card Operations was enhanced and updated in the Xanadu release. ## Financial Services Card Operations highlights for the Xanadu release {#financial-services-card-operations-rn__financial-services-card-operations-rn-highlights} * Enable cardholders to create and track disputes with a dispute playbook experience on the portal. * Enhance navigation with intuitive transitions between different role-based landing pages. * Permit scoped admins to modify landing pages with extensive capabilities, confirming that content aligns with the specific needs and preferences of their user base. {#financial-services-card-operations-rn__ul_xpp_1vw_rbc} See [Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) for more information.{#financial-services-card-operations-rn__financial-services-card-operations-rn-highlights-2} Important: [Financial Services Card Operations](https://www.servicenow.com/docs/access?context=card-ops-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes. ## New in the Xanadu release {#financial-services-card-operations-rn__financial-services-card-operations-rn-new-features} [Playbook enhancements for dispute](https://www.servicenow.com/docs/access?context=dispute-playbook-for-portal&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : These enhancements enable the cardholders to do the following: * Initiate disputes directly through the portal by selecting your financial account and the transactions that you want to dispute. * Simplify the process of initiating and tracking disputes with the user-friendly dispute portal interface. * Collect detailed information about the dispute through a questionnaire on the portal. * Enable cardholders to attach relevant documents to their dispute cases. * Receive real-time updates on your case through the dispute tracker on the portal. * Submit the dispute through the portal to land on a review page, where the agent can review and modify the details for the case as required before submitting it for investigation. {#financial-services-card-operations-rn__ul_akc_5fj_5bc} [Card disputes enhancements](https://www.servicenow.com/docs/access?context=dispute-management&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : * Added a common dispute questionnaire table with questions relevant to various card networks for both agents and cardholders. * Moved the reason code field to the card dispute transaction table. * Updated the logic to determine the reason code from the case to the card dispute transaction table. {#financial-services-card-operations-rn__ul_ap4_sjk_bdc} ## Changed in this release {#financial-services-card-operations-rn__financial-services-card-operations-rn-changed-features} [Updated data model](https://www.servicenow.com/docs/access?context=installed-with-card-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : Introduced the following two new tables for questionnaire intake: * Dispute Intake \[sn_bom_credit_card_dispute_intake\] * Cardholder Dispute Intake \[sn_bom_credit_card_cardholder_dispute_intake\] {#financial-services-card-operations-rn__ul_lpj_q4q_tcc} [Updated Card disputes transaction table](https://www.servicenow.com/docs/access?context=installed-with-card-operations&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : Removed the following fields from the Card disputes case table: * Account status as of transaction date * Dispute amount modification reason * Reason code * Reason code message * Suggested reason code {#financial-services-card-operations-rn__ul_lkm_gpk_bdc} [Visa Resolve Online (VROL) version 25.1 updates](https://www.servicenow.com/docs/access?context=card-operations-reference&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : The domain value description for the DisputeResponseReason column has been updated from Copy of ATM Cash Disbursement or Load Transaction to Copy of ATM Cash Disbursement. ## UI changes {#financial-services-card-operations-rn__financial-services-card-operations-rn-ui-changes} [Dispute workspaces](https://www.servicenow.com/docs/access?context=dispute-workspaces&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : The updated landing pages for dispute personas feature a new visual design and improved navigation. ## Removed in this release {#financial-services-card-operations-rn__financial-services-card-operations-rn-removed-features} * Moved the reason code for Late Presentment from the processing error decision question to the authorization category. * Updated the 12.1 chargeback rules to 11.3, aligning with VROL's latest release revision 24.2. * Removed the is_parcelado column from the dispute intake table, in alignment with VROL's latest release revision 24.2. {#financial-services-card-operations-rn__ul_uwh_kxd_w2c} ## Activation information {#financial-services-card-operations-rn__financial-services-card-operations-rn-activation} Install Financial Services Card Operations by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#financial-services-card-operations-rn__financial-services-card-operations-rn-activation-1} ## Related ServiceNow applications and features {#financial-services-card-operations-rn__financial-services-card-operations-rn-related-apps} [Financial Services Operations Core](https://www.servicenow.com/docs/access?context=financial-services-operations-core-data-model&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : The ServiceNow® Financial Services Operations Core stores the customer data that is required for handling card requests. [Financial Services Credit Operations](https://www.servicenow.com/docs/access?context=fso-credit-operations-landing-page&version=xanadu&pubname=xanadu-financial-services-operations&ft:locale=en-US) : The ServiceNow® Financial Services Credit Operations application enables the management of credit cases and tasks that are used in ServiceNow® Financial Services Operations workflows. [Customer Service Management](https://www.servicenow.com/docs/access?context=c_CustomerServiceManagement&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) : Enables the extension of tables from the ServiceNow® Customer Service Management (CSM) application into the Financial Services Card Operations application. [Playbook capabilities](https://www.servicenow.com/docs/access?context=customer-service-case-playbooks&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) : Visualize business process workflows in a simple, task-oriented view with the Playbooks for Customer Service Management (CSM) to confirm consistent responses to commonly encountered situations.