---
sourceDocument: Xanadu Release Notes
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/xanadu/release-notes

 Release :

    - xanadu

ft:locale :

    - en-US

ft:publication_title :

    - Xanadu Release Notes

ft:clusterId :

    - rn

bundleId :

    - rn


---

# Customer Contracts and Entitlements release notes

# Customer Contracts and Entitlements release notes {#ariaid-title1}

* Release version: Xanadu
* 
* Updated August 1, 2024
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

The ServiceNow®
Customer Contracts and Entitlements application provides the foundation for storing and managing customer service contracts and entitlements. Customer Contracts and Entitlements was enhanced and updated in the Xanadu release.

## Customer Contracts and Entitlements highlights for the Xanadu release {#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-highlights}

* Track covered products through the contract records, enabling easier modifications and clearer insight into coverage specifics.
* Create a single contract from an order with multiple contract offerings.
* Create quotes for contract renewal or modification.
{#customer-contracts-entitlements-csm-rn__ul_izt_xyw_ycc}

See [Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=exploring-post-sales-support&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US) for more information.{#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-highlights-2}
Important:  
Customer Contracts and Entitlements is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

## New in the Xanadu release {#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-new-features}

[Enhancements in service contracts and entitlements workflow](https://www.servicenow.com/docs/access?context=cont-ent-workflows-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Track covered products directly through the contract records, facilitating changes and visibility of what is covered​. Covered products refer to specific products or order line items included in a service contract. These
    items are linked to the contract to define what is covered for service or maintenance. Agents in Order Management can select the products to be covered by a contract when the order is captured for the contract offering.

[Create single contracts](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)

:   Create a single contract from a single order with multiple contract offerings. Add multiple contract offerings from an order to an existing contract.

[Create quotes for contract renewal or modification](https://www.servicenow.com/docs/access?context=create-cont-ent-workflows-csm&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   Create a quote or an order while renewing or modifying a service contract, service contract line, or an entitlement.

## Activation information {#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-activation}

Install Customer Contracts and Entitlements by requesting it from the ServiceNow Store. Visit the [ServiceNow Store](https://store.servicenow.com/sn_appstore_store.do#!/store/home) website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the [ServiceNow Store version history release notes](https://www.servicenow.com/docs/bundle/store-release-notes/page/release-notes/store/sn-store-release-notes.html).{#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-activation-1}

Customer Contracts and Entitlements is available with activation of the Customer Contracts and Entitlements (com.sn_pss_core) plugin, which requires a separate subscription. For details, see [Configure Customer Contracts and Entitlements](https://www.servicenow.com/docs/access?context=configuring-post-sales-support&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US).{#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-activation-2}  
Note:  
With the activation of Customer Contracts and Entitlements, new contracts and entitlements are created using the new data model only. The new entitlement verification APIs and change workflows are based on the new data model. Older contracts and entitlements remain available for viewing.

## Related ServiceNow applications and features {#customer-contracts-entitlements-csm-rn__customer-contracts-entitlements-csm-rn-related-apps}

[Flow Designer](https://www.servicenow.com/docs/access?context=flow-designer-components&version=xanadu&pubname=xanadu-integrate-applications&ft:locale=en-US)
:   ServiceNow®
    Workflow Studio components enable you to invoke flows or subflows that are designed as part of a workflow and used to find out the output or execution status of the flows or subflows.

[Order Management](https://www.servicenow.com/docs/access?context=order-mgt-exploring&version=xanadu&pubname=xanadu-order-management&ft:locale=en-US)
:   Order and fulfillment agents can use ServiceNow®
    Order Management to fulfill customer orders created from the Sales Agreement Management application.

[Install base management](https://www.servicenow.com/docs/access?context=install-base-item&version=xanadu&pubname=xanadu-customer-service-management&ft:locale=en-US)
:   ServiceNow®
    Install Base Management is used to capture a customer's use or purchase of a product across any industry with the Customer Service Management application.

[Next Experience UI Builder](https://www.servicenow.com/docs/access?context=ui-builder-overview&version=xanadu&pubname=xanadu-application-development&ft:locale=en-US)
:   ServiceNow®
    Next Experience
    UI Builder is a low-code web user interface builder that enables developers to build pages for workspace and portal web-based experiences. Use the base system and custom web components to build your
    pages.

[Product Catalog Management](https://www.servicenow.com/docs/access?context=product-catalog-managment&version=xanadu&pubname=xanadu-order-management&ft:locale=en-US)
:   ServiceNow®
    Product Catalog Management organizes products into catalogs and categories so that agents can easily find and add products and services to a quote.

[Pricing Management](https://www.servicenow.com/docs/access?context=pricing-management&version=xanadu&pubname=xanadu-order-management&ft:locale=en-US)
:   ServiceNow®
    Pricing Management helps you set pricing for products and services that can be added to a quote. Pricing Management also enables agents to make pricing adjustments to products in the quote.

[Workspace](https://www.servicenow.com/docs/access?context=workspace-landing-page&version=xanadu&pubname=xanadu-platform-user-interface&ft:locale=en-US)
:   ServiceNow® Workspace is a graphical user interface that puts multiple tools on one page, including the tools that agents use to find, research, and resolve issues. CSM Configurable Workspace and CSM Agent Workspace are customer service-specific implementations that provide tools to the tier 1 agents that they must use to respond to customers and resolve cases.