Process Mining Release Notes
Summarize
Summary of Process Mining Release Notes - Xanadu Release
The ServiceNow® Process Mining application provides analysts and process owners with tools to visualize, analyze, and improve business processes. The Xanadu release enhances Process Mining with new features and usability improvements aimed at helping organizations better understand process inefficiencies and automate analysis within projects.
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Key Features
- Evaluation Version Available: Try Process Mining on the Incident table with sample data and limited features without an entitlement, allowing you to assess its value before purchasing.
- Enhanced Process Mining Graph with Perspectives: Filter activity definitions to focus on specific parts of the process, improving clarity and targeted analysis.
- Root Cause Analysis Improvements: Generate summaries of all work notes related to inefficiencies, eliminating the need to review notes individually.
- Configurable Finding Definitions: Use a guided setup to efficiently configure and view automated, rule-based findings, streamlining setup and monitoring.
- Automatic Use Case Analysis in Projects: Approval and SLA breach analyses are added automatically for relevant processes when creating projects, reducing manual configuration.
- Variation Analysis on Summary and Insights Page: Analyze different process routes records take, including parameters such as most frequently traversed paths and longer sequences.
- Customizable Process Graph Dashboard Layout: Adjust the orientation of the process mining graph and star diagram to fit project workbench layouts, enhancing visualization based on user preference.
- Inflow and Outflow Node Star Diagram: View records linked to any node or arc on the map dashboard, with filters to show only incoming or outgoing arcs to understand work inflow/outflow between processes.
Activation Information
Process Mining is activated through the snpo plugin available in the ServiceNow Store, enabling these features once installed.
The ServiceNow® Process Mining application enables analysts and process owners to view their business processes, analyze them, and make decisions that improve processes. Process Mining is enhanced and updated in the Xanadu release.
Process Mining highlights for the Xanadu release
- Process Mining evaluation version available
- Process Mining graph enhanced with perspectives
- Finding Builder introduced
- Additional use case analysis included in a project automatically
- Show records action available on Process Mining graph dashboard (Star diagram)
See Process Mining for more information.
New in the Xanadu release
- Process Mining evaluation version available
- Try sample mining and limited features on the Incident table without an entitlement so you can decide whether the advanced features are beneficial to your organization.
- Process Mining graph enhanced with perspectives
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Filter the Process Mining graph by the activity definitions you want to view at a particular time.
- Understanding the root cause of inefficiency made easier
- Generate a summary of all work notes to see the history of the inefficiency rather than having to read each individual work note separately.
- Configure finding definitions
- Configure and view automated and rule-based finding definitions efficiently using a comprehensive guided setup.
- Include additional use case analysis in a project automatically
- Set Approval analysis or SLA breach analysis automatically for applicable processes when creating a project so you don't need to make this selection manually.
- Variation analysis introduced in Summary and Insights page
- Analyze various routes the records in the process took based on parameters like mostly traversed, more steps, and so on. This information is accessible on the Summary and Insights page.
- Customize the outline of the process mining graph dashboard
- Customize the orientation of the outline of the process graph set for the current project workbench for nodes within the graph. For example, when using a vertically oriented widget, you might prefer the graph and star diagram to be displayed in a vertical layout rather than a horizontal one.
- Inflow and outflow analysis: node star diagram
- View the records for any node or arc from the map dashboard.
- Option to filter out incoming or outgoing arcs
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View only incoming or only outgoing arcs to see the inflow/outflow of work for a particular process with respect to other related processes on the graph.
Activation information
Process Mining is available with activation of the sn_po plugin.