Performance AnalyticsITSM dashboards release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 1 minute to read

    • The ServiceNow® Performance Analytics ITSM dashboards provide several Platform Analytics solutions that contain preconfigured dashboards. Performance Analytics ITSM dashboards was enhanced and updated in the Xanadu release.

    Performance Analytics ITSM dashboards highlights for the Xanadu release

    Experience the enhanced Performance Analytics ITSM dashboards in the Xanadu release.

    See Legacy: Performance Analytics ITSM Dashboards for more information.

    New in the Xanadu release

    Next Experience Legacy: IT Executive dashboard
    Get insights into the IT Service Management (ITSM) data using the ITSM Success Dashboard. This dashboard provides metrics for executives and managers to take informed decisions. Agents can use the Service Operations Workspace for ITSM Agent dashboard to get information about their work. These dashboards replace the existing Performance Analytics dashboards.

    Related ServiceNow applications and features

    Performance Analytics (Indicator data sources)
    Use ServiceNow® Performance Analytics to create reports on key performance indicators (KPIs) to monitor and analyze metrics.
    Success Dashboard
    The ServiceNow® Success Dashboard enables the leadership team and process owners to gain insights into the performance of their ServiceNow® IT Service Management (ITSM) implementation using the KPIs defined by the ServiceNow AI Platform®.
    Service Operations Workspace for ITSM
    Improve your ITSM agent experience and manage your IT fulfillment volume more efficiently by using ServiceNow® Service Operations Workspace. Manage your schedule and complete training by using ServiceNow® Workforce Optimization for ITSM in the Service Operations Workspace.