Journey designer release notes
Summarize
Summary of Journey designer release notes
The ServiceNow® Journey designer application enables managers and employees to create, manage, and track employee journeys such as promotions, onboarding, offboarding, and role changes. The Xanadu release introduces enhancements to improve journey tracking, management, and employee experience.
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Key Features
- Journey overview dashboard: Provides a comprehensive interface to efficiently track and manage ongoing tasks and journeys across the organization.
- Executive view dashboard: Offers reports including metrics on employee journey completions, SLA breaches, and average completion times to support leadership insights.
- Change of manager support: Journeys can now be configured to accommodate changes in an employee's manager during the process.
- Parental leave guide: Included as part of Parental Leave demo data to enhance the employee journey experience.
- Navigation improvements: After completing a task, users can directly return to the Journey details page without navigating via breadcrumbs.
- Task management: Deleting a journey now automatically deletes all subsequent tasks, streamlining cleanup.
- User interface updates: New filters added to the Journey overview and Executive dashboards, and a new “Share with” field added to task templates.
- Guided tours: Users can access guided tours of Journey designer by selecting the help icon, facilitating onboarding and usage.
Activation
Journey designer is available through the ServiceNow Store. Customers must request installation from the store, where additional apps and cumulative release notes are also accessible.
Related Applications
- Learning Posts: Facilitates omnichannel access to learning resources aligned with employee needs.
- Listening Posts: Enables creation of pulse surveys to capture employee feedback and enhance experience.
- Manager Hub: Improves manager self-service with insights, actions, and personalized resources to support team success and leadership growth.
- Microsoft Exchange Online spoke: Supports calendar and mail management in Microsoft Exchange Online, complementing identity management via Microsoft Azure AD spoke.
The ServiceNow® Journey designer application enables managers and employees to create and track journeys. Journeys include transition plans, such as promotions, offboarding, onboarding, and role changes for employees. Journey designer was enhanced and updated in the Xanadu release.
Journey designer highlights for the Xanadu release
- Use the Journey overview dashboard, a comprehensive dashboard that enables you to efficiently track and manage ongoing tasks and journeys within the organization.
- Use the Executive view dashboard with reports containing information such as the number of employees completing their journeys, SLA breaches, average days to complete journeys, and other metrics.
- Change the manager during journey configuration.
- Enhanced employee experience through the parental leave guide shipped as part of Parental Leave demo data.
See Journey designer for more information.
Journey designer features
- Support a change of manager
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Enable journeys to support a change of manager.
- Base instance demo data of Journey designer to support multiple journeys
- Leverage the parental leave guide shipped as part of Parental Leave demo data to enhance the employee experience.
- Return to the Journey details page after a task is completed
- Navigate back to the Journey details page after task completion, avoiding the need to go through the breadcrumbs.
- Delete subsequent tasks when a journey is deleted
- Delete a journey and all the subsequent tasks at the same time.
UI changes
- Journey dashboard filters
- New filters are added to the Journey overview dashboard and Executive journey view dashboard.
- New field in the task template
- A new Share with field is added to the Task template form.
- Journey Designer guided tours
- Selecting the help icon from the main sidebar initiates a guided tour of Journey designer cases.
- Return to the Journey details page after a task is completed
- Return to the Journey details after task completion, eliminating the need to navigate back to the journey details page via breadcrumbs.
Activation information
Install Journey designer by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.