Hardware Asset Management 11.0.0 release notes
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Summary of Hardware Asset Management 11.0.0 release notes
The ServiceNow Hardware Asset Management 11.0.0 (Xanadu) release enhances the application with advanced workflow, automation, and mobile capabilities designed to streamline tracking and managing technology assets throughout their lifecycle. This release introduces new features specifically aimed at improving asset fulfillment, repair processes, and stockroom inventory management. The application is available for installation via the ServiceNow Store.
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Key Features
- Device as a Service (DaaS) Feature: Enables ServiceNow customers to offer hardware assets and asset management services via a subscription model for DaaS providers, facilitating end-to-end lifecycle management.
- Zero Touch Request Flow: Automates hardware asset requests by allowing direct fulfillment through external vendors. When an employee requests hardware, the external vendor ships the item directly, minimizing internal intervention.
- Repair Flow for Defective Assets: Supports quick repair processing for defective or pending repair assets through a structured workflow including troubleshooting, repair, and evaluation tasks. Repair orders can be managed in the Hardware Asset Workspace or via the ServiceNow Mobile Agent application.
- Stockroom Inventory Picking: Improves efficiency in picking assets within stockrooms by enabling pick tasks that provide precise aisle and space locations. Indoor mapping capabilities on the ServiceNow Mobile Agent app guide users to the exact asset location.
- UI and Analytics Updates: Core UI Performance Analytics dashboards are redirected to the Hardware Asset Workspace with new Next Experience Platform Analytics dashboards available. Some legacy Core UI dashboards are deprecated for new users but remain available for existing users.
Upgrade and Activation Information
- After upgrading to the Xanadu release, customers can access both Core UI and Next Experience Platform Analytics dashboards; however, auto-migration of dashboards is disabled by default to prevent duplicates.
- Hardware Asset Management must be installed by requesting it through the ServiceNow Store.
Related Applications
The Hardware Asset Management application integrates with other ServiceNow applications to provide comprehensive asset and contract management solutions:
- Software Asset Management: For managing software licenses, compliance, and optimization.
- Enterprise Asset Management: For managing the lifecycle of connected and non-connected enterprise assets.
- Contract Management: For tracking and managing contracts.
- Procurement: For creating purchase orders and fulfilling service catalog requests.
The ServiceNow® Hardware Asset Management application provides advanced workflow, automation, and mobile capabilities to track and manage your technology asset environment. Hardware Asset Management was enhanced and updated in the Xanadu release.
Hardware Asset Management highlights for the Xanadu release
- Manage the entire life cycle of the assets that DaaS providers offer to their customers by using the Device as a Service (DaaS) feature.
- Enable hardware asset requests to be fulfilled with minimal intervention by using the Zero Touch request flow.
- Get defective hardware assets in a stockroom repaired quickly using the Repair flow.
- Locate and pick the assets in your stockroom efficiently by using the ServiceNow Mobile Agent application.
See Hardware Asset Management for more information.
Important:
Hardware Asset Management is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
Important information for upgrading Hardware Asset Management to Xanadu
After upgrading to Xanadu, you can view both the Core UI
Performance Analytics dashboards and the Next Experience
Platform Analytics dashboards for Hardware Asset Management.
Note:
While migrating the Core UI
Performance Analytics dashboards to the Next Experience
Platform Analytics dashboards, auto-migration is disabled by default to avoid duplicate dashboards.
New in the Xanadu release
- Offer assets and asset management services through Device as a Service feature
- Provide assets and asset management services to the customers of DaaS providers via a subscription model.
- Manage the hardware asset requests by using the Zero Touch request flow
- Fulfill the hardware asset requests directly through an external vendor by using the Zero Touch request flow. When an employee submits a request for a hardware catalog item associated with the Zero Touch request flow, the request is sent to the external vendor who ships the asset directly to the employee.
- Manage repair of defective assets in the stockroom by using the Repair flow
- Request repair of assets that are defective or pending repair by using the Repair flow, which includes troubleshooting, repair, and evaluation tasks. Repair orders are processed either in the Hardware Asset Workspace or the ServiceNow Mobile Agent application.
- Manage inventory picking within a stockroom
- Pick assets in your stockroom easily for sourcing, hardware asset requests, and hardware asset refresh workflows by enabling the Pick task for your stockroom. The task lists the assets that you should pick from the stockroom, with aisle and space details providing the exact location from which the asset should be picked. Indoor mapping capabilities enable you to get directions to the location of the asset in the stockroom on your ServiceNow Mobile Agent application.
UI changes
- Core UI Performance Analytics dashboards redirected to Hardware Asset Workspace
- The following Core UI
Performance Analytics dashboard module links are redirected to Hardware Asset Workspace:
- Procurement Overview
- Asset Contract Overview
- Analytics Overview and My Asset Analytics dashboards
- The following Platform Analytics dashboard versions of the Asset Overview and My Assets Core UI dashboards are available:
- Analytics Overview
- My Assets Analytics
Deprecations
Beginning with the Xanadu release, the following Core UI
Performance Analytics dashboards aren't available to new users of Hardware Asset Management:
- Hardware Asset Dashboard
- Hardware Normalization Dashboard
- My Assets
- Procurement Overview
- Asset Contract Overview
- Asset Overview
Note:
The Core UI
Performance Analytics dashboards are available to the existing users of Hardware Asset Management.
Activation information
Install Hardware Asset Management by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.