Creator Studio release notes
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Summary of Creator Studio Release Notes - Xanadu Release
ServiceNow® Creator Studio offers a guided, low-code application development experience designed for business process experts to create request-based apps efficiently. The Xanadu release introduces enhancements that simplify app creation, enable dynamic form behaviors, and integrate automation capabilities, improving usability and accessibility.
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Key Features
- Associate Topics with Forms: Forms can now be tagged with topics, allowing users to browse and find forms by related subject areas within Employee Center.
- Dynamic Form Behavior: Forms can update dynamically based on user responses, such as showing or hiding questions conditionally, enhancing user interaction and data collection.
- Custom Activities for Automation: Administrators can define custom activities on the ServiceNow AI Platform to incorporate into app automations, expanding process flexibility.
- Use Questions as Process Triggers: Specific answers on forms can trigger automated processes, enabling responsive workflow execution based on user input.
- Automated Email Sending: Apps can automatically send emails during processes when defined conditions are met, streamlining communication.
- Curated Question Sets: Developers can select from preconfigured question sets created by admins, simplifying form creation with validated content.
- Sample Record Interaction: Creators can preview and interact with sample records generated by their apps directly within Creator Studio, facilitating app testing and validation.
- Improved UI and Navigation: Enhancements include a more intuitive form settings modal with Apply and Save buttons, persistent question detail panels, app count filters on the home page, and a streamlined app preview page.
- Performance Enhancements: Better performance for reference-based form questions, such as record choice and multi-select questions, improves user experience.
Activation and Requirements
Creator Studio is available via the ServiceNow Store and requires an App Engine Enterprise license. Installation involves requesting the app through the store.
Accessibility Improvements
Dynamic question indicators are now visually and programmatically tagged for better recognition by sighted users and screen readers. Navigation improvements prevent accidental closure of modals, enhancing accessibility compliance.
Related ServiceNow Applications
- App Engine Management Center: Manage Creator Studio apps, requests, and deployments collaboratively.
- App Engine Studio: Extend Creator Studio apps with custom experiences like email notifications and security.
- Catalog Builder: Create and edit catalog items with guided visual tools.
- Form Builder: Visually design and customize form views for users.
- Workflow Studio: Author and monitor workflows in a unified interface.
- Workspace: Provide agents and managers with tools to address customer requests efficiently.
The ServiceNow® Creator Studio product is a guided application development experience that enables business process experts to create request-based applications without the barriers of traditional low-code development. Creator Studio was enhanced and updated in the Xanadu release.
Creator Studio highlights for the Xanadu release
- Associate a topic with a form to appear in Employee Center
- Use questions as automation triggers
- Add dynamic behavior to forms based on user responses
- Implement custom activities for automated playbooks
- Automate sending emails in a process
- Add question sets curated by your admin to a form
See Creator Studio for more information.
Important:
Creator Studio is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.
New in the Xanadu release
- Associate a topic with a form
- You can now add a topic to the settings for a form, enabling users to browse forms by their related topics.
- Dynamic behavior for forms
- As of Creator Studio version 26.2.1, you can add dynamic updates to forms and their questions based on how users answer questions. For example, you can define a question to appear based on the answer to another question. See the Accessibility section of these release notes for accessibility details.
- Define custom activities for use in automations
- As of Creator Studio version 26.2.1, administrators can define custom activities on the ServiceNow AI Platform to use in automations when building apps in Creator Studio.
- Interact with sample records within Creator Studio
- As of Creator Studio version 26.2.1, app creators can now see how records generated by Creator Studio apps will appear by previewing and interacting with a sample record on the Form submissions tab. Selecting a record in the app's workspace opens it in a new tab within the app in Creator Studio.
- Use questions as process triggers
- You can now select one of the published questions from the app's form as a trigger for its process. For example, if a user selects "blue" as the reply about their favorite color on the app's form, you can specify "blue" as the trigger for an automated process.
- New send email activity in automations
- When you create a process, you can now have your app's automation automatically send an email when specified conditions are met.
- Add curated questions to a form using question sets
- When creating forms, developers can now select from preconfigured question sets, enabling them to select curated questions without worrying about the details. Admins create question sets on the ServiceNow AI Platform, and question sets can't be edited in Creator Studio.
UI changes
- Improved navigation of form settings
- As of Creator Studio version 26.2.1, the form settings modal has improved usability in the following ways:
- A new Apply button that appears when users select categories, topics, and user access provides a more intuitive way of saving changes and returning to the previous page in the modal.
- The Save button now automatically closes the modal when you select it after changing a form settings value.
- When you save changes to the properties for a question, the Question details panel now stays open and the question on the form stays highlighted, enabling you to keep working on the question without reopening the panel.
- View filtered number of apps on home page
- A new counter quickly shows you how many apps exist for the All apps, Your apps, and Shared with you filters on the Creator Studio home page.
- Streamlined app preview page
- As of Creator Studio version 26.2.1, the preview that appears when you create or open an app has updated styling.
Changed in this release
- Better performance for reference-based form questions
- The selection of a table for reference-based form questions has been improved. For example Record choices or Multi-select questions.
Activation information
Install Creator Studio by requesting it from the ServiceNow Store. Visit the ServiceNow Store website to view all the available apps and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.
Additional requirements
You must have the App Engine Enterprise license to use Creator Studio.
Accessibility information
As of Creator Studio version 26.2.1, the following enhancements were made for accessibility:
- To ensure that users know if a question has dynamic behavior without opening the side panel, questions within the form canvas are tagged.
- For sighted users, the tag is an icon.
- For screen reader users, the corresponding ARIA tags indicate the same information on the focusable element.
- Navigating between tabs on the app settings modal no longer selects the close (X) button.