Clone Admin Console release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
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    Summary of Clone Admin Console Release Notes

    The ServiceNow® Clone Admin Console application, updated in the Xanadu release, enhances the admin experience for cloning data between instances, leveraging the existing clone engine for improved visibility and efficiency.

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    Key Features

    • Faster Backup Process: Utilize new backup options for quicker backup times. If a backup is unavailable, an on-demand backup is initiated.
    • Clone Preserver Guidance: Enhanced instructions on utilizing Clone preservers are now included in the Create a clone form.
    • Access Control Lists (ACLs): Clone-related queries now comply with ACLs for increased security.
    • Target Instance Modal: Request clones directly within the form using the add an instance option for seamless data copying.
    • Separate Storage: Legacy and new clones are stored in distinct tables, with legacy clones not visible in the Clone Admin Console.
    • UI Enhancements: Improved notifications on clone duration impact, scheduling calendar time slots, and accurate time stamps for clones.
    • Progress Bar Updates: Enhanced clone completion and restore progress bars with granular percentage displays.

    Key Outcomes

    By utilizing the updated Clone Admin Console, ServiceNow customers can expect a more efficient cloning process with enhanced control, faster backups, and improved visibility into clone operations, ultimately leading to streamlined instance management and reduced downtime.

    The ServiceNow® Clone Admin Console application relies on the existing clone engine. It provides a unified admin experience and enhanced visibility for cloning data between instances. Clone Admin Console was enhanced and updated in the Xanadu release.

    Clone Admin Console highlights for the Xanadu release

    • Use a new backup when you’re backing up the Clone Admin Console to make the backup go more quickly.
    • View the Clone preserver guidance added to the Create a clone form to understand how to use Clone preservers.
    • Clone related queries now go through ACLs. Custom clone flows should be tested.

    See Clone Admin Console for more information.

    Important:
    Clone Admin Console is available in the ServiceNow Store. For details, see the "Activation information" section of these release notes.

    New in the Xanadu release

    Target instance modal
    Request a clone to copy the data from a production instance to a non-production instance or to copy the data between non-production instances. You can request a clone without leaving the form by using the add an instance option in the clone request target instance field.
    Using the same backup from another clone
    Use the backup from another clone when you're selecting a backup option for a faster backup process. If the backup no longer exists, it triggers an on-demand backup instead.
    Clone storage
    Legacy clones and new clones are stored separately. Clones that you request via the Clone Admin Console are stored on a new table and displayed within the new console.  Legacy clones aren't shown in the Clone Admin Console. Clones that you initiate via the legacy Request Clone page are stored on the legacy Clone History table.

    UI changes

    Creating a new clone preserver
    On the Create New Clone Data Preserver page, a message now notifies you of the Clone Duration Impact when you are using preservers. The message also instructs you to consider using conditions to preserve only the data that you need.
    Scheduling calendar time slots
    On the Clone Request page, available time slots were added to the Scheduling Calendar.
    Clone Duration time
    The clone duration timestamps now display properly.
    Date and Timestamps
    The date and timestamps for clones are now in the system date and time format.
    Clone completion progress bar
    The clone completion progress bar on the clone status page has been updated with accuracy improvements.
    Clone restore progress
    The clone restore progress bar on the clone status page has been updated to include granular percentages.