Next Experience release notes

  • Release version: Xanadu
  • Updated August 1, 2024
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Next Experience Release Notes

    The ServiceNow® Next Experience application has been enhanced in the Xanadu release, providing a personalized and intuitive interface that boosts productivity, engagement, and learning. This release includes several new features and improvements aimed at optimizing user experience and performance analytics.

    Show full answer Show less

    Key Features

    • Theme Builder: Choose and apply multiple themes to your instance, available through the ServiceNow Store.
    • Keyboard Shortcuts: New shortcuts introduced to streamline access to the OpenFrame UI.
    • User Experience Preferences: Added a user preference group for managing the Next Experience settings, including options to turn off the feature, enable analytics, and set the current start page.
    • Performance Metrics: A new client interaction table allows for monitoring UI load times to help identify performance issues.
    • Notification Menu: Pin notifications for quick access to important updates.
    • Theme Preservation: When cloning, custom Next Experience themes are preserved to prevent overwriting.

    Key Outcomes

    With the Xanadu release, users can expect an enhanced experience with greater customization options through Theme Builder, improved performance monitoring, and easier navigation via keyboard shortcuts. The new features provide not only better engagement but also ensure that user preferences and custom themes remain intact during updates and cloning processes.

    Note: Next Experience is activated by default upon upgrade, with an opt-out option available if necessary. Please be aware that support for Internet Explorer 11 and the iOS version of Firefox has been discontinued.

    The ServiceNow® Next Experience application delivers an intuitive, personalized experience that enables your organization to drive productivity, improve engagement, and inspire learning with the ServiceNow AI Platform®. Next Experience was enhanced and updated in the Xanadu release.

    Next Experience highlights for the Xanadu release

    • Choose from multiple themes created with Theme Builder and apply them to your instance.
    • A new keyboard shortcut enables you to access the OpenFrame UI.
    • A new "User experience" user preference group has been added for the Turn off Next Experience, Enable analytics, and Current start page preferences.
    • A new client interaction table displays UI load times for identifying and investigating performance anomalies.

    See Next Experience UI for more information.

    Important:
    Theme Builder is available in the ServiceNow Store. For details, see the "Activation Information" section of these release notes.

    New in the Xanadu release

    Next Experience keyboard shortcuts
    Use a new keyboard shortcut to reduce the time required to open the OpenFrame window.
    User experience user preference group added
    A new "User experience" user preference group has been added for the Turn off Next Experience, Enable analytics, and Current start page preferences.
    Pin your notifications menu
    Pin your notifications menu for quick access to important updates.
    View Next Experience performance metrics
    View performance metrics for any Next Experience page.
    Preserve your custom Next Experience theme during a clone
    Cloning is optimized to preserve your Next Experience and Theme Builder themes. This helps ensure that the themes are not overwritten during the cloning process.

    Changed in this release

    Select a theme in Next Experience
    If multiple core themes have been created using Theme Builder, then those themes and their alternate color palettes are displayed in the Theme user preference group.

    Activation information

    Next Experience is a ServiceNow AI Platform feature that is active by default when the user loads or upgrades to the Xanadu release. An opt-out system property can be created prior to upgrade if there are known problems with turning on Next Experience on an instance.

    Install Theme Builder by requesting it from the ServiceNow Store.

    Browser requirements

    Xanadu no longer supports Internet Explorer 11. You can't log in through that browser. The iOS version of Firefox is also not supported.

    Accessibility information

    Next Experience keyboard shortcuts
    In addition to the 40 keyboard shortcuts available, there is a new keyboard shortcut to reduce the time required opening the OpenFrame window. This shortcut allows agents to dial and answer the phone from the platform.