Add resolution code and notes to an SRM incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Add a resolution code and notes to an incident when you have resolved the incident.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Select Reliability Tasks Reliability tasks icon. from the left navigation pane.
    3. Open the incident.
    4. In the Incident Details panel, select a Resolution code from the list menu.
    5. Enter text in the Resolution notes text box.
      The resolution notes are displayed in the Activity timeline panel.
    6. Click Save.