Connection Suggestions list

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Connection Suggestions list IT Operations Management

    The Connection Suggestions list in ServiceNow's IT Operations Management (ITOM) Visibility feature provides a way to review potential connections for application services. It helps customers identify relevant connections based on the configuration item (CI) relationships and confidence levels during the Service Mapping process.

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    Key Features

    • Columns Explained:
      • From: The source CI class or fingerprint process.
      • To: The target CI class or fingerprint.
      • Target Host: The host for the connection target; indicates if it's a load balancer member.
      • IP: The IP address of the target CI.
      • Port: The port number of the target CI.
      • Confidence: Levels indicating the likelihood of the connection being relevant, ranging from high to very low.
      • Decision: Status of the connection suggestion, such as added manually or excluded.
      • Rule: The applied rule that led to the connection being added.
      • VIP: Indicates if the target host is part of a load balancer.
      • Decision changed by: The last user who modified the decision.
      • Updated: Timestamp of the last change to the connection.

    Key Outcomes

    By leveraging the Connection Suggestions list, ServiceNow customers can effectively manage their application services by accurately identifying and determining the relevance of CI connections. This understanding facilitates better service mapping, enhances operational efficiency, and supports informed decision-making regarding CI management.

    Review details of connection suggestions to decide which connections are relevant for application services.

    Table 1. Connection Suggestions list columns
    Column Description
    From The CI class or fingerprint process of the CI that is the connection source. This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
    To The CI class, or fingerprint, or process of the CI that is the connection target.
    Target Host The host of the CI that is the connection target.

    If the VIP column shows true, the target host is a load balancer member. When you select such a target host, the system adds the load balancer and all its members as CIs in the application service.
    IP The IP of the CI that is the connection target.
    Port The port of the CI that is the connection target.
    Confidence
    The confidence level indicates the likelihood of this connection being part of the application services.
    • High - It’s likely a connection to an internal component only used by this component or application.
    • Medium - It’s likely a connection to a middleware component used by multiple services, for example, IBM MQ or Oracle WebLogic Server.
    • Low - It’s likely a connection to an application deployed on numerous servers in the organization, typically for monitoring purposes. For example, Tivoli Enterprise Monitoring Agents or MID Server.
    • Very low - It’s likely a connection to a central application used by the entire organization, for example, Microsoft Active Directory or Okta.
    If the confidence level appears as N/A, wait until the application fingerprints training is complete. See the Application fingerprint training status report.

    Confidence level is available only if the fingerprint-based discovery is enabled.
    Decision The value reflecting the previous action on this connection suggestion:
    • Added manually - You have added a connection based on this suggestion.
    • Excluded manually - You have removed a connection based on this suggestion.
    • Undecided - You have reset the previous decision to add or remove a connection based on this suggestion.
    • Added by rule - Service Mapping added a connection based on a connection rule.
    Rule The rule that Service Mapping applied to add a connection.
    VIP The target host is a load balancer member. The system shows this information only for load balancers that you previously discovered using horizontal discovery.

    This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
    Decision changed by The user who changed the decision last time.

    If the decision was changed by a rule, this field shows the MID Server user.

    This field appears only when you access connection suggestions by navigating to Service Mapping > Administration > Connection Suggestions.
    Updated The timestamp of when this connection last changed.