Create an incident for a mobile alert

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • When viewing an alert on your mobile device, you can create an incident for the alert.

    Before you begin

    Role required: evt_mgmt_operator or evt_mgmt_admin

    Procedure

    1. Open the mobile app and select Event Management.
      The home page appears:

      Mobile alerts and services list

    2. Slide an alert to the right and tap Maint on the left side of the alert.
      The Top Priority Alerts screen appears. The alert is set to the Maintenance state and displays with both a blue indicator in the left margin and diagonal lines running through the alert. After refreshing the page, this alert no longer appears in the list of alerts.
      Top priority alert.
    3. In the group's list, select an alert to view its information.
      The Details tab appears by default with details on the alert.
    4. Tap Quick Incident to create an incident with the same severity as the alert.