Exploring Agent Client Collector Framework

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Exploring Agent Client Collector Framework

    The Agent Client Collector Framework (ACC-F) helps ServiceNow customers monitor the performance of their infrastructure machines. By installing the Agent Client Collector on various operating systems (Linux, Windows, macOS), organizations can execute commands and send performance data to their ServiceNow instance through a dedicated MID Server.

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    Key Features

    • Data Collection: Automatically collects events and metrics to monitor system health and performance.
    • Continuous Inventory Tracking: Tracks server inventory and software installations with minimal network communication.
    • Air-Gapped Device Management: Gathers detailed inventory data from devices not connected to the network.
    • Live CI Access: Provides direct access to live configuration item (CI) details for rapid incident triage.
    • Remote Actions: Enables triggering of actions on managed devices without needing extra credentials.
    • Log Analytics: Streams log data to predict and resolve issues proactively, reducing user impact.

    Key Outcomes

    By implementing the Agent Client Collector Framework, customers can expect improved monitoring capabilities, streamlined inventory management, and enhanced incident response times. This framework allows for effective data-driven decision-making, ensuring optimal performance of infrastructure components and minimizing downtime.

    Learn how the Agent Client Collector Framework helps measure the performance of your infrastructure machines. Agent Client Collector Framework analyzes data on installed agents to discover and monitor your Configuration items (CIs).

    Agent Client Collector Framework overview

    The Agent Client Collector is an agent that is installed on infrastructure components. The Agent Client Collector executes commands on the machines it is installed on and sends output data to the ServiceNow® instance via a dedicated MID Server. Managing Agent Client Collector on the ServiceNow® instance and MID Server is part of the Agent Client Collector Framework (ACC-F) application. Agent Client Collector Framework stores events and metrics in the relevant database, and provides CI performance data to other Agent Client Collector applications.

    Agent Client Collector Framework workflow

    The following illustration describes the layout and data flow within the Agent Client Collector Framework application.

    Figure 1. Agent Client Collector Framework
    ACC Framework infographic
    1. ACC-F is deployed on the customer's ServiceNow instance.
    2. Agents are installed on the host machines (Linux, Windows, or macOS) and collect data on the hosts and configuration items (CIs).
    3. Data passes to the customer instance through the MID Server.
    4. Data displays in the different Agent Client Collector applications.
      1. Agent Client Collector Monitoring (ACC-M)
      2. Agent Client Collector for Visibility (ACC-V)
      3. Agent Client Collector Log Analytics (ACC-L)
      4. Agent Client Collector Security Incident Response (SIR)
      5. Agent Client Collector Live CI View
      6. Software Asset Management (SAM)
      7. Agent Client Collector Spoke

    Agent Client Collector Framework benefits

    Agent Client Collector Framework provides data to other Agent Client Collector components.

    Benefit Feature Users
    Monitor your system’s health, performance, and availability through automated collection of events and metrics, leveraging automated configurations. Agent Client Collector Monitoring NOC User, Event Management administrator
    Track server inventory, software installations and usage continuously with non-admin access and minimal network communication. Agent Client Collector for Visibility CMDB/Discovery administrator
    Gather detailed inventory data of devices not connected to your network or running in isolated environments (air-gapped). Agent Client Collector Framework Air Gapped Configuration Item Management Solution CMDB/Discovery administrator
    Minimize triage time of incidents by direct access of live device details and interactions to remediate. View live CI data with Agent Client Collector ITSM user
    Trigger remote actions against managed devices, without additional credential or network communication. Agent Client Collector Security Incident Response Automation expert
    Stream log data into your instance to predict problems and solve them before they happen, to minimize user impact. Agent Client Collector Log Analytics Agent Client Collector administrator