Reopen an SRM incident

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Reopen a closed incident if you think the issue is not yet resolved.

    Before you begin

    Role required: Responder, Manager, or Administrator

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Select Reliability Tasks Reliability tasks icon. from the left navigation pane.
    3. Find and open the incident you want to reopen.
      Check your filters if you don't see them.
    4. You have two options.
      OptionDescription
      Option Description
      In the incident list view Double-click the State field for the incident and select from the list menu. Click OK.
      In the incident form Select a new State field value from the list menu.

      Click Save.
      For value choices, see SRM incident workspace.
      The new state is displayed in the incident list view and incident form and form header.