Add an SRM team

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Teams are responsible for the issues that occur in the associated services.

    Before you begin

    Role required: Responder, Manager, or Administrator

    About this task

    The ServiceNow system administrator can set up teams in your workspace using a different process. See Import teams to SRM for more information.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
      You are taken to your SRM homepage.
      Note:
      If you have other SOW applications, and depending on your assigned roles, that homepage may not be the SRM homepage. It is the SOW homepage instead, with SRM alerts and incidents included in your metrics. In that case, to view SRM specific areas, select SRM modules from the left navigation pane.
    2. Use one of the following methods to open the Tell us about your team form and select or fill in the fields.
      • On the Home page, in the Getting started section, under Setup up your teams, click Add a team.
      • On the Teams page (Add a team icon), click Add a team.
    3. Fill in the form fields, as appropriate.
      Field Description
      New or existing Select from the list menu:
      • I am creating an new team
      • I want to give a group access to SRM app
      I am creating a new team
      Team name Name the team.
      Team manager Enter the manager for the team.
      Team email Provide email contact for the team.
      Team members Select members for your team from the list menu.
      Tags Word(s) that describe or relate to your team.
      Briefly describe the team responsibilities Describe your team, for example, team responsibilities or geographic location.
      I want to give a group access to SRM ap
      Select assignment group Assign a group from the list menu.
      Note:
      The list is determined by your Search by team name entry.
    4. Select Add team.

      Approvals are required by default. Your request is submitted for approval to the admin. In some cases, therefore, changes made in the UI and the resulting database updates may be delayed.

    Result

    When the request is approved, the team is created. Your team appears in the Teams landing page under Your teams.

    What to do next