Working with SRM teams
Teams are responsible for managing and resolving issues in different business operations. To do this, manage schedules and define escalation policies for your team. That way, your team always knows who is on call and accountable and can have the confidence that critical alerts or incidents are always acknowledged.
On the Teams landing page, view and manage your teams and team requests.
Search by team name among teams you belong to, all SRM teams or all teams in your organization.
Your selection determines the cards you are shown on the Teams landing page.
- Your teams (default)
- All SRM teams: All the SRM teams. Note:Your ability to take actions in each team depends on permissions for that team.
- All teams: All teams you have access to view in your organization.Note:Your ability to take actions in each team depends on permissions for that team.
The Your team requests section contains team cards for any pending requests, if there are any.
The Your teams section contains cards that provide information about a specific team, such as the status of the team, name of the team, manager, team email, current shift name and duration and primary responder. See Manage your SRM team details for more information.