Place an alert in the Acknowledged state in Express List

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Placing an alert into the Acknowledged state indicates that the alert has issues that need to be addressed.

    Before you begin

    Role required: evt_mgmt_operator or evt_mgmt_admin
    Note:
    The evt_mgmt_user role is view-only and does not have permission to perform this action.

    About this task

    Use Acknowledge to denote that the alert is known, and can temporarily be ignored. Do not use Acknowledge to mark an alert as needing attention.

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. In the primary navigation, select the Express List icon (Express List icon).
    3. Select the check box next to the alert number.
    4. Select the Close drop-down menu and then select Acknowledge.
      Option to acknowledge the alert.