Create a user view in Service Operations Workspace

  • Release version: Washingtondc
  • Updated August 1, 2024
  • 1 minute to read

    • Create and customize a user view in the Service Operations Workspace to enable viewing information in the format you want.

    Before you begin

    Note:
    The Operator Workspace interface is available only for customers who have upgraded from a release prior to the Utah release. New customers as of the Utah release can use the Service Operations Workspace for ITOM, which provides an enhanced UI for managing alerts. For details, see Service Operations Workspace for ITOM.
    Role required: evt_mgmt_admin

    Procedure

    1. Navigate to Workspaces > Service Operations Workspace.
    2. From the left navigation bar, select the Service Dashboard icon (Service Dashboard icon).
      The Service Dashboard page appears.
    3. Customize the dashboard appearance by selecting output criteria from the Group by, Group order, or Segment each group by filters, or by selecting the relevant Severity breakdown.
      Selecting Service group > All in the Group by filter displays all service groups.
    4. Configure the information for the view to display by clicking the filter services icon (Filter services icon) and setting a global filter.
      For example, you can configure a filter to display only those services assigned to a specific user.
      Note:
      To discard your changes and revert to the view's most recently saved state, select the More actions icon (More actions icon) and select Discard changes.
      Option to discard view.
    5. Save your new view by clicking the More actions icon (More actions icon) next to the Save button and select Save as copy.
      Create a view by saving it as a copy.
    6. In the Save as copy dialog box, enter the name of your view in the View name field.

      The view is saved as a Private view (visible only to the logged-in user) and is available for use.

      Views are grouped in the following categories:
      • Global views: Visible to all users. Only an Event Management administrator can create a global view.
      • Private views: Visible only to the logged-in user.
      Note:
      You can switch between different views by selecting a view from the list next to the Save button.
      List that displays all the views.