Discovery Admin Workspace Diagnostics

  • Release version: Washingtondc
  • Updated February 5, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Discovery Admin Workspace Diagnostics

    The Discovery Admin Workspace Diagnostics tool enables ServiceNow customers to effectively manage and resolve Discovery schedule errors. It provides functionalities for creating and managing Error Tasks, allowing users to track the resolution of errors and prioritize their addressing based on specific needs.

    Show full answer Show less

    Key Features

    • Diagnostics Page: Displays all errors from discoveries, with options to create new Error Tasks or ignore errors.
    • Filtering and Sorting: Users can filter errors by Discovery schedule or search by error name. Results can be organized by Code, Priority, and Total Errors.
    • Error Stats Page: Provides detailed information on errors, suggested instructions, and links to Knowledge Base articles.
    • Action Menu: Offers suggested actions for errors, including ignoring individual IP addresses or checking port status.
    • Case Management: Overview of Error Task statuses, with options to create new tasks and view in Kanban or List format.
    • Support Tools: Tools for migrating Cloud Discovery and analyzing frequently discovered Configuration Items (CIs).
    • Logs Access: Users can view and filter logs for the ECC Queue, Discovery Logs, and Discovery Patterns Logs to troubleshoot issues.
    • Ignored Errors Tracking: Records ignored errors from the last 30 days, with an option to restore them to the Discovery errors table.

    Key Outcomes

    By utilizing the Diagnostics tool, ServiceNow customers can streamline the error resolution process, enhance visibility into Discovery issues, and improve overall system reliability. This leads to more efficient management of Discovery errors and a proactive approach to maintaining data integrity within their environments.

    Diagnostics allows you to prioritize and address Discovery schedule errors. Create and manage Error Tasks to track progress on resolving errors.

    Diagnostics

    The Diagnostics page shows all errors from all discoveries. For each entry in the Discovery errors table, you can create a new Error Task or ignore the error with the Create task and Ignore buttons. Entries that already have an associated Error Task instead have an Edit task button and provide the task's name and priority.

    Use the filter options to prioritize and address errors. You can filter by Discovery schedule with the Schedule drop-down menu, or search for the name of the error with the Search bar. The results can also be organized with the Order By drop-down menu in either ascending or descending order with the following options: Code, Priority, and Total Errors.

    The error records can also be filtered with the Filter and Has task drop-down menus. In the Filter menu, you can choose to only show errors related to CMDB, Configuration, Credentials, Internal, or Network. Multiple categories can be selected at the same time. The Has task menu shows either all error records, those that have a task, or that do not have a task.

    For each entry in the Discovery errors table, the Total Errors number can be selected to navigate to the Error Stats Page. The page provides information on the error and suggest Instructions, as well as an associated Knowledge Base article. If the error has an associated Error Task, its task number is displayed and can be accessed through its button.

    The Action drop-down menu provides suggested actions based on the type of error, and is shared with the Error Task page. In the Errors table, the Action on selected drop-down menu can ignore individual IP addresses' errors, retry their discovery, add them to the global exclusion list, or check their Shazzam port status.

    Case management

    The Case management page provides an overview of the statuses of Error Tasks. Each Error Task can be selected to navigate to their Error Task record. New tasks can be created and associated with existing errors using the Create Task button. The display style can be changed with Kanban Board View and List View buttons.

    Support tools

    The Support tools page provides tools to investigate and troubleshoot your instance. The CAPI to patterns tool helps you migrate your Cloud Discovery from using Cloud API REST Calls to using Patterns. The Probes to pattern migration tool migrates older probes to use new, more flexible and efficient patterns. The Detect frequently discovered CIs tool deteremines which CIs are being discovered more often than others.

    Logs

    The Logs page allows you to access the logs of the ECC Queue, Discovery Logs, and Discovery Patterns Logs. These logs can be filtered and each entry can be selected to view more details. Reviewing the logs can be useful in addressing diagnosing and addressing errors.

    Ignored errors

    The Ignored errors page keeps a record of all errors ignored in the last 30 days. Errors older than 30 days are deleted. You can add an error back to the Discovery errors table using the Undo ignore button.