Cloud Discovery Workspace dashboard

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Cloud Operations Workspace Dashboard

    The ServiceNow® Cloud Operations Workspace dashboard offers a comprehensive view of your organization's cloud operations, enabling management through various ServiceNow applications. Accessible via the All > Cloud Discovery Workspace navigation, it requires the sncloudopsws.cloudopsadmin role for entry.

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    Key Features

    • Dashboard Insights: Provides visibility into configuration item (CI) discovery trends, Cloud Discovery events, and errors.
    • Reports:
      • Total Configuration Items: Displays the number of discovered CIs over time.
      • Events by Provider - Last 24 Hours: Shows trends of cloud events from various providers.
      • Discovery Errors Today: Provides a count of all Cloud Discovery errors in the last 24 hours.
    • Cloud Provider Selection: Customize the dashboard to show relevant cloud providers for better management of cloud operations.

    Key Outcomes

    By utilizing the Cloud Operations Workspace dashboard, ServiceNow customers can expect to gain valuable insights into their cloud operations, streamline management processes, and quickly identify and address Cloud Discovery errors. This ultimately enhances operational efficiency and supports better decision-making in cloud management.

    The ServiceNow® Cloud Discovery Workspace dashboard provides a summary of the cloud operations of your organization and shows the ServiceNow applications that you can use to manage them.

    Figure 1. Cloud Discovery Workspace dashboard
    Cloud Discovery Workspace dashboard.
    Note:
    To access the in-product help, Enable Next Experience. You can improve the visual experience by using the dark theme. For more information, see Exploring themes in Next Experience.

    Required ServiceNow AI Platform roles

    sn_cloud_ops_ws.cloud_ops_admin.

    Access the Cloud Discovery Workspace dashboard

    To open the dashboard, navigate to All > Cloud Discovery Workspace.

    Use cases

    User Dashboard use
    sn_cloud_ops_ws.cloud_ops_admin
    • Gain insight into the trend of CI discovery, trend of Cloud Discovery events, and Cloud Discovery errors
    • Select the cloud provider of your organization.
    • Access the applications that you can use to manage the cloud operations of your organization.

    Indicators

    Discovery errors today: Count of all Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.

    Reports

    The following reports are available in the Cloud Discovery Workspace dashboard:
    Title Type Source table Description
    Total configuration items Line and area chart
    Line and area chart.
    		 cmdb_ci This report displays the number of CIs discovered over time.

    Select the report to view the list of all the configuration items discovered so far. You can select any CI record to view more information about the CI and its multi-source data if available.
    Events by provider - last 24 hours Line chart
    Line chart.
    		 sn_cmp_cloud_event_list This report displays the trend of the cloud events received over the last 24 hours. The report contains a separate trend line for each cloud provider.
    Discovery errors today Donut chart
    Donut chart.
    		 discovery_errors_list This report displays the count of all the Cloud Discovery errors that occurred during the scheduled discoveries over the last 24 hours.
    In addition, the dashboard cards display the applications that you can use to manage the cloud operations of your organization. Use the Cloud provider selection page to select the cloud providers of your organization. The selection helps to customize the menus of the Cloud Discovery Workspace applications and display only the cloud providers that are relevant for your organization.