Working with Alerts in SRM

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Events take the form of alerts under reliability tasks in SRM. From creation to resolution, SRM enables you to manage your alerts through the entire alert life cycle.

    Alerts are created manually or within SRM using different integrations.

    If the Alert automation application has been installed, alerts can be grouped during ingestion and before Alert management automations are run.

    The Assigned to field on an alert specifies who should be notified. When a team is selected as a responder, team rules are checked to determine which schedule to use for the notifications. An alert can be assigned to multiple teams.

    The Assigned to field is cleared when the Assigned-team or Service field is updated on an alert. Escalation policies run on newly assigned teams. The field remains cleared until a user on the new team acknowledges an escalation notification.

    Note:

    If the Service is changed and the new Service does not have an assigned team, no changes occur.

    When a Service is deleted, its integrations, alerts, incidents, and automations are removed. This is not a recoverable action so consider deactivating the service instead.

    Responders and above are notified for updates to alerts based on their notification preferences.

    The attachments panel on the far right is open by default.

    Selecting the attachments Attachments icon. icon toggles the Attachments panel open or closed.

    For more information on the areas and fields available in an alert, see SRM alert workspace.

    Respond to an alert in the following ways: