Create an application service for unmapped servers

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • Map application service candidates that contain unmapped servers and create an application service by using the Service Mapping workspace unmapped servers widget. The widget helps you maximize the use of your organization's resources.

    Before you begin

    • Ensure that Predictive Intelligence is enabled.
    • Verify Machine Learning readiness.
    • Confirm that the data is trained.
    For more information, see Application service readiness dashboard in configurable workspace
    Important:

    Service Mapping Plus v.1.10.0 or higher:

    To successfully update your data and view application candidates for unmapped servers, see Troubleshooting steps for Mapping unmapped servers with Application service candidates [KB1585065] in the Now Support Knowledge Base.

    Role required: sm_admin

    Procedure

    1. Navigate to Workspaces > Service Mapping.
    2. Choose the unmapped server you want to create application service for.
      1. In the Unmapped servers tile, select the Unmapped Servers with Candidate ID graph.
      2. In the Unmapped servers with candidate list, review the list of suggested candidates.
        You can group by candidate IDs or by the servers to prioritize your work by right-clicking the relevant column name and selecting Group By.
      3. Select the preferred candidate.
    3. Select Map application service.

    Result

    The application service candidate is converted to an application service and the unmapped servers are mapped.