Service Operations Workspace for ITOM reference Release version: Washingtondc Updated August 1, 2024 1 minute to readReference topics provide additional information about ServiceNow Service Operations Workspace. Components installed with AIOps ExperienceSeveral types of components are installed with activation of the AIOps Experience [sn_sow_aiops] application, including user role and plugins.Tags in Express List Link ViewThe table lists the node tags that are available in Link View with their icon and description.Alert field mapping on the Respond pageThe fields to be configured on the Respond page, when selecting an action to be triggered by an alert automation.Outbound webhook parametersThe parameters to be configured when sending data to other systems using an outbound webhook.Automation details fieldsThe fields to be configured in the Automation details section of the Respond page, when creating an alert automation.Application service details pageProvides comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and aids in prioritizing resources and actions effectively.Create list fieldsCreate customized lists with fields tailored to your needs.Metrics View Configuration form fieldsDefine how metrics are displayed within Service Operations Workspace. Pull connector fieldsPopulate the pull connector advanced settings fields to optimize event retrieval and synchronization based on specific requirements such as connection preferences, event frequency, and time zone settings.Integration and configuration health event fieldsPopulate the event fields to capture details such as the event time, description, alert number, state, severity, metric name, node, message key, and error message, enabling precise tracking, effective incident management, and improved error analysis.
Service Operations Workspace for ITOM reference Release version: Washingtondc Updated August 1, 2024 1 minute to readReference topics provide additional information about ServiceNow Service Operations Workspace. Components installed with AIOps ExperienceSeveral types of components are installed with activation of the AIOps Experience [sn_sow_aiops] application, including user role and plugins.Tags in Express List Link ViewThe table lists the node tags that are available in Link View with their icon and description.Alert field mapping on the Respond pageThe fields to be configured on the Respond page, when selecting an action to be triggered by an alert automation.Outbound webhook parametersThe parameters to be configured when sending data to other systems using an outbound webhook.Automation details fieldsThe fields to be configured in the Automation details section of the Respond page, when creating an alert automation.Application service details pageProvides comprehensive information about an application service, including its name, business criticality, ownership, process and operational status, traffic-based discovery details, discovery status, and relevant comments. This enables thorough analysis of the application service's current state and usage, provides clarity on ownership and criticality, and aids in prioritizing resources and actions effectively.Create list fieldsCreate customized lists with fields tailored to your needs.Metrics View Configuration form fieldsDefine how metrics are displayed within Service Operations Workspace. Pull connector fieldsPopulate the pull connector advanced settings fields to optimize event retrieval and synchronization based on specific requirements such as connection preferences, event frequency, and time zone settings.Integration and configuration health event fieldsPopulate the event fields to capture details such as the event time, description, alert number, state, severity, metric name, node, message key, and error message, enabling precise tracking, effective incident management, and improved error analysis.