Request information about entry points for application services

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 1 minute to read

    • The most important attribute you must know and configure to discover an application service is an entry point. If you do not know the entry points for the application service, request this information from the application service owner.

    Before you begin

    Requesting information about entry points is an optional part of mapping a single application service.

    Roles required: sm_admin

    About this task

    An entry point is a point where clients access an application service. Usually, it is either a URL or a combination of the IP address and port. Service Mapping starts the mapping process from this point. For example, to map your electronic mailing application service, define an IP address or host name of the email server as an entry point.

    Entry points vary depending on the nature of the application service. Service Mapping comes with a wide range of preconfigured entry point types that cover many commonly used applications.

    Procedure

    1. Click the Request data link.
      The Request for data window opens.
    2. If the Assigned to list is empty, select the name of the application service owner.
    3. Enter your questions about this application service in the Description field.
      For example, you can ask what the entry points are.
    4. Click Submit.
      The system opens ServiceNow task for the owner and automatically sends an email notification.
    5. Review information added by the owner on the Other Entry Points and Components tabs.
      Once the owner provides missing information, you receive an email notification.
    6. Click the link in the email to open the Questionnaire screen for the relevant application service.
    7. Continue mapping a single application service.