Monitoring Technology Dashboard for GCP

  • Release version: Washingtondc
  • Updated February 1, 2024
  • 2 minutes to read
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    Summary of Monitoring Technology Dashboard for GCP

    The GCP Monitoring Technology Dashboard enables users to effectively monitor the health and performance of their Google Cloud Platform (GCP) infrastructure. It provides insights into configuration items (CIs) and servers with the highest metric readings and displays the most recent active alerts associated with those CIs and servers.

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    Key Features

    • The dashboard highlights the top five CIs and servers based on metric performance from the past six hours.
    • It showcases the 50 most recent active alerts within the GCP environment.
    • Tabs include:
      • GCP: Displays graphs of the top 14 operating system resources (CPU, Memory, Disk Operations, Network).
      • Alerts: Lists the 50 most recent alerts, aiding in system remediation by detailing problematic behaviors.
    • Options to customize the display of metrics by different categories such as Host name, Class, Operating System, or OS Version.
    • Ability to filter metrics by time range and selected CIs.
    • Customization of widget appearance and creation of custom dashboards.

    Key Outcomes

    By utilizing the GCP Monitoring Technology Dashboard, ServiceNow customers can gain real-time visibility into their GCP environment, quickly identify performance issues, and take proactive measures for system improvement. The dashboard's capabilities facilitate efficient monitoring and streamlined remediation processes, ultimately enhancing overall infrastructure management.

    With the GCP Monitoring Technology Dashboard, you can monitor the health and performance of your GCP infrastructure. By using the dashboard, you can identify the configuration items (CIs) and servers with the highest metric readouts, and view the most recent active alerts on those CIs and servers.

    Monitoring Technology Dashboard for GCP overview

    The GCP Monitoring Technology Dashboard shows the five CIs and servers with the highest metric readouts during the past six hours. The dashboard also shows the 50 most recent active alerts in your GCP environment.

    To view the dashboard, navigate to All > AIOps Dashboards > Monitoring Technology Dashboards and select GCP Monitoring.

    Using the Monitoring Technology Dashboard for GCP

    Before using the Monitoring Technology Dashboard for GCP:
    • Create a GCP credential and use it to create a Discovery schedule. For details on creating GCP credentials, see Google Cloud Platform discovery.
    • Create a Discovery schedule, using the credential created in the previous step. For details on creating a Discovery schedule, see Google Cloud Platform discovery.
    • Ensure that you’re working in the Agent Client Collector Monitoring scope in your ServiceNow instance.
    • Ensure that the agent_client_collector_admin and dashboard_admin roles are enabled.
    • Enable Metric Intelligence on the MID Server.
    • Ensure that the GCP GCE Metrics policy is enabled.

      Enabling this policy activates metric to CI mapping.

    • Ensure that the clotho plugin version 1.19.0.10 or above is enabled.
    • After upgrading from a previous version, follow the procedure described in the ACC-M Dashboard Filters are not working when upgraded from Tokyo/Utah to Vancouver [KB1438042] article in the NOW Support Knowledge Base.
    The GCP Monitoring Technology Dashboard contains the tabs listed in the following table.
    Table 1. GCP Monitoring Dashboard tabs
    Tab Description
    GCP Displays graphs of the top 14 performing OS resources, such as CPU, Memory, Disk Operations and Network.
    Alerts Displays the 50 most recent alerts that are associated with the URLs in your system. Alerts help you to remediate your system by providing information on problematic behavior.

    On the right side of widgets displaying a single metric, you can select the More options icon (More options icon) and select Change group by. Select the category you want to view the metric by: Host name, Class, Operating System, or OS Version.

    Point to the relevant widget to view a specific datapoint and all of its details in a pop-up window.

    Use the Time range filter to filter the time range for which you want metric data to display on the dashboard.

    Use the Metrics by selected CI filter to select the CIs for which you want to view metrics.

    You can customize the appearance of the individual widgets on the GCP Monitoring Technology Dashboard. For example, you could change the timeframe for which the alerts appear. You can also include customized widgets when you are creating a custom dashboard. For more information, see Customize the Monitoring Technology Dashboard.